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2 posts

Wannabe Geek

Topic # 66672 21-Aug-2010 16:00
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Hello to you all.

Recently I was forced to change from the Big Time Plan as it was cancelled. Few days ago I called them up and asked to change to 40GB, Pro Broadband. I wake up today, only to find out that my net has been capped. So I go to check my usage meter, and that's where it gets interesting. It seems they've put me on: "Home Starter 1GB plan".

Has anyone had a similar issue?
What should I do?


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593 posts

Ultimate Geek
+1 received by user: 65

  Reply # 370715 21-Aug-2010 16:30
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Maybe call them up and advise of the mistake?

Or post on lots of forums.

249 posts

Master Geek
Inactive user

  Reply # 371044 22-Aug-2010 15:21
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Hmmm.  That's a tough one.  I suppose it's *possible* that they just stuffed up.  But what to do?  Calling 123 and asking them to sort it out would be way too easy so yes, I think you've done the right thing by alerting us all to it in the forum.  lol


8027 posts

Uber Geek
+1 received by user: 387


  Reply # 371064 22-Aug-2010 16:32
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Sounds like a mistake, ring them up.

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