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# 66834 24-Aug-2010 15:08
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Hi! All:

I was on Telecom BigTime plan since this May. Since it is going to be finished, I am thinking to move to another ISP. Called Telecom today. They said we would not be charged for terminating the broadband service. But, we NEED to pay 99 bucks for terminating the telephone line. 

This is now getting ridiculous, as the broadband and telephone were signed up together as a package. and as far as I remember, switches/terminates telephone line should be free of charge, right? I've paid 50 dollars to connect telecom because of BigTime, now they are looking for another 100 bucks because they end their broadband plan.

Any one has similar problems with Telecom?

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Ultimate Geek
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  # 372220 24-Aug-2010 15:48
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Is your package total home? I can't find any info on phone line disconnection fees on their website, didn't think phone lines came with fixed terms

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  # 372230 24-Aug-2010 16:00
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I think it is "Total Home Starter Big Time".

That is exactly what I mean. There is nothing coming on top of my head says fix term telephone line. 


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  # 372331 24-Aug-2010 19:06
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Ni Hao JinMao

The Total Home Big Time early termination fee was removed as with other Big Time based contracts. I am also unaware of a $99 ETF.

You can PM me, I can look into this for you.


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  # 372385 24-Aug-2010 21:57
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tdgeek: Ni Hao JinMao

The Total Home Big Time early termination fee was removed as with other Big Time based contracts. I am also unaware of a $99 ETF.

You can PM me, I can look into this for you.


Called again after work. This time got a different answer. No ETF now. Must one of the customer service is giving the wrong information..Yell 

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