Harrier phone problem, anyone else??

Forums › Spark New Zealand (including Skinny and BigPipe) › Harrier phone problem, anyone else??

turtle63

43 posts

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#6685 15-Feb-2006 18:03

Hey there
I have had a Harrier for just over a year now, had problems right from the start I think with connection cutting out all the time, then one day it just turned itself off, I got it working again by removing the battery and putting it back on, found it had done a total reset back to default.
Since found out that Telecom had been having problems and though maybe that was that, it seemed better.
my signal where I live is rubbish with the T3g network and in other places round the country.
Anyway am always having problems with the battery and it keeps saying it is low and maybe replace, never seems to hold a charge that long, quite often I have to remove it and put it back on to get it to charge etc.
Anyway today, final straw... noticed the time was wrong and went to change it but locked up totally, can't use the 3 finger salute so removed the battery and put back only to find it had reset itself back to default again, damn...
Spoke to Telecom faults and they said take it in and get it replaced.
I can't find any warranty info that came with it but I guess a year, my connection date 16th Feb going by the purchase papers and setup of plan.
Has anyone else had these sort of problems??
I want to see if it may be a common thing...
2 guys I worked with got 1 each about the same time and they havn't had these problems.
Maybe I am going to be the lucky it. :(

Would love to hear other views

tonyhughes

Hawkes Bay
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#28563 15-Feb-2006 18:09

Soft reset on the bottom of the unit wont wipe things out, and is probably a good thing to do once a week. (Under heavy use, i would soft reset about every 2nd day to alleviate memory problems).

The place you bought it from will have a proof of purchase on file, or if they say they dont (which is lies, darn lies I tell ya), then tell them to phone CDW for one (the company that supplies the hardware)

riahon

946 posts

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#28565 15-Feb-2006 18:51

Never had the problems you outlined. I only ever do a soft reset if Harrier starts to get a bit sluggish or it locks up - roughly about once very 3 months.
If it it is getting close to end of warranty I would be in there straight away to get it looked at.
Interesting about T3G coverage - I was driving through Tokoroa and had EVDO coverage there which shocked the hell out of me. Never had an issue with coverage with either phone or data. I live in Hamilton and frequently travel to Bay of Plenty, Taupo and Auckland.

turtle63

43 posts

Geek

#28566 15-Feb-2006 18:53

i knew about the soft reset but didn't realise you didn't loose all your data.
Must remember that for future use.
I do like my phone and it does all I want it to (except the poor signal at times but I can kind of live with that, and hey it can only get better, right...)
So I would want to keep it.
Anyway shouldn't hopefuly have to many probs with the warranty thing (I hope) I brought it off the guys I worked for, they are telecom dealers but I will be taking it to a Telecom shop as i need a phone while it is off getting fixed or replaced should I say, and they have that facility.

freitasm

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#28605 15-Feb-2006 22:43

Most newer batteries don't like to be completely depleted. I keep my Pocket PCs always in the charger.

Also, charging via USB (slow charge) is different from charging from the wall plug. I found out that using the USB charging all the time can cause some battery problems (such as the Pocket PC not turning on, unless you plug it to the wall charger for a few hours).

turtle63

43 posts

Geek

#28616 16-Feb-2006 09:58

yes I know about the battery thing, found out the hard way, but I normally leave it in the docking station when not in use as the life of the battery isnt' that long.
Anyway my local telecom shop are going to send it off for me and give me a phone in the meantime so if I have any issues I will post here.
Hopefully that won't happen :)
Apparently there is another Harrier there to be sent away too, hope that is not a sign of things to come.

tonytech

18 posts

Geek

#30965 17-Mar-2006 21:21

yep, Ive had problems with my harrier battery too, at present I charge it at night, then find charge only last few hours and havent even used it. Didnt realise the reason for harrier not starting was due to usb charger, thanks guys for that tip, will now use my plug in cradle more.

anyone know where we can buy longer life battery for the harrier? cant remember where i bought a second battery, subsequently lost it :( was overseas somewhere.

freitasm

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#30966 17-Mar-2006 21:27

I don't know if a larger capacity battery is available, better to look for this at a Telecom store.

As for the second battery, it came with in the original box. Telecom NZ is being very nice by distributing the Apache with two batteries. Sprint and Verizon Wireless in the USA supply the Apache with one battery only.

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turtle63

43 posts

Geek

#30969 17-Mar-2006 21:40

I found my phone was just out of warranty and of course they wouldn't do anything with it except charge me $55 to get it sent away and looked at then what ever it may cost after that.
So I decided to wait and see and keep using it.
Once I had set it all up again then reinstalled the software on teh computer it was back to normal.
And the bonus was where it had installed and kept data etc had retained all my notes etc which was great.
The only problem I did find was I could put the picture back on the desktop of it but thats no bigie.
So have had no problems since so I gues it may just do a resett thing sometimes.

Best of luck to other people with Harriers.

Cheers Turtle

freitasm

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#30970 17-Mar-2006 21:44

Ooops... Sorry for my previous reply - I mean Apache, and the discussion is on the Harrier.

tonytech

18 posts

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#30971 17-Mar-2006 21:45

Yeah, trust me to miss out on 2nd free battery deal, mmmm, have had a look at new apache, think i prefer my htc harrier still.
was looking back at old posts and found lion battery, are they still going? and yep they produce or sell rather a 3300 size battery
here is contents of email from them a year ago

The battery for the i-mate PDA2K (O2 XDA IIs, MDA III, etc) is our part number HLI-XDA2SXL. This is the 3300mAh battery you mentioned in the earlier message. We also have a smaller model 2200mAh (HLI-XDA2SSL). The 3300mAh battery is $124.95USD plus shipping. Shipping to NZ would be about $9USD for United States Postal Service (USPS) Global Priority. This takes about 7-10 business days to get delivered. The batteries are in stock and you can order it by going to our web site at www.lionbattery.com.
wonder if that means we get 3 times battery life?