Telecom Broadband Halts every half hour or so

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its4taylor

38 posts

Geek

Topic # 67009 26-Aug-2010 19:44

So ive had this problem ever since i got broadband, and i noticed its getting worst since my flatmate got a PS3...

So the problem is that every half hour or so, my broadband seems to halt, all the modem/router lights stay on and i stay connected to the wireless network...

When this happens, i press refresh, it just says "the webpage is unavailable" and i try again after 5 mins and it will work. im just trying to fix this issue..

Cheers

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19282 posts

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Reply # 373322 26-Aug-2010 19:45

Do isolation tests first

its4taylor

38 posts

Geek

Reply # 373325 26-Aug-2010 19:49

I have already had 4 replacement telecom provided thomson wireless modems, now i bought a belkin and its the same issue.

Ive replaced all filters

Ive had a replacement computer too. So its not the computer

Moved the modem to different plugs in the house.

Still no Avail

cbrpilot

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Spark NZ

Reply # 373563 27-Aug-2010 13:34

Does the same thing happen when you're plugged into the router via Ethernet?

Do you know how to get to the web interface of the modem? (Surf to 192.168.1.254)

If so, after the connection drops, go into the Broadband Connection link on the left hand side of the interface. Go into both the DSL Connection and internet and note their up times and post them ...

Dave

My views are my own, and may not necessarily represent those of my employer.

rozboon

19 posts

Geek

Reply # 373644 27-Aug-2010 16:07

Do you have a monitored alarm at your house? Usually these are tapped into the phone wiring before the jacks so you can't filter without a telecom tech coming in and doing it.

Some of the alarms have a 'heartbeat' that will drop your ADSL momentarily on a regular basis.

its4taylor

38 posts

Geek

Reply # 373655 27-Aug-2010 16:30

cbrpilot: Does the same thing happen when you're plugged into the router via Ethernet?

Do you know how to get to the web interface of the modem? (Surf to 192.168.1.254)

If so, after the connection drops, go into the Broadband Connection link on the left hand side of the interface. Go into both the DSL Connection and internet and note their up times and post them ...

Dave

It doesn't seem to happen with the ethernet. but ive just used my mates laptop, it too has the same issue.

its4taylor

38 posts

Geek

Reply # 373659 27-Aug-2010 16:32

rozboon: Do you have a monitored alarm at your house? Usually these are tapped into the phone wiring before the jacks so you can't filter without a telecom tech coming in and doing it.

Some of the alarms have a 'heartbeat' that will drop your ADSL momentarily on a regular basis.

I do have an alarm system that is armed whenever i leave, but it was installed when i moved in, when i have activated it before. Patrol has not turned up. so i guess its not monitored

I do not need it to be monitored, so i might cut the phone line cable leading to the alarm.

Rhygar

85 posts

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Reply # 373677 27-Aug-2010 17:19

I had a similar problem to this with my alarm system. The battery for the alarm was running out and it was trying to phone out and so would cut my broadband connection. After the alarm guy had been and replaced the battery, no problems. Best to check your alarm out.

markh14

95 posts

Master Geek
Inactive user

Reply # 373680 27-Aug-2010 17:21

get telecom to send a technician to your house.

its4taylor

38 posts

Geek

Reply # 373702 27-Aug-2010 18:34

Rhygar: I had a similar problem to this with my alarm system. The battery for the alarm was running out and it was trying to phone out and so would cut my broadband connection. After the alarm guy had been and replaced the battery, no problems. Best to check your alarm out.

I just got my alarm reconnected after a problem with the mains power circuitry... the battery low light is lit up but technicians are so expensive ($190) to service my particular alarm system. I cut the phone line. No disconnection so far. Fingers crossed

its4taylor

38 posts

Geek

Reply # 385511 28-Sep-2010 15:39

Ah-Uh I FIXED THE PROBLEM!

I was under the house the other day hooking up an extra tv to freeview and i got curious about the phone wiring, I got out from under the house and followed the phone line from under the driveway into under the house and followed it to a junction box which i opened and found 4 old wires that went along about a meter along the wall before ending.

I disconnected those and had 3 left over which led off to the kitchen, bedroom and office. The wire going to the office was only cheap extension cable type phone cable. I thought i would give it a go at replacing it, i got a roll of 10m cable for 6.99 and a wire insert tool for 2.99 from Metron and i disconnected the cable and replaced it and spliced it.

I have had no disconnections so far! It looks like it was just bad wiring

pageweon

393 posts

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Reply # 385517 28-Sep-2010 15:45

congratulations, an easy fix for someone who knows how to do it

this is where a signature goes

its4taylor

38 posts

Geek

Reply # 385521 28-Sep-2010 15:50

pageweon: congratulations, an easy fix for someone who knows how to do it

Its not that hard to wire up a house for a phone line.. Very simple. Telecom wanted $199 to replace the wiring and i did it for 6.99

Im so happy now! i can surf in peace and not get cut off in a phone call

pageweon

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Reply # 385523 28-Sep-2010 15:53

your average mum and dad type wouldnt know know where to start though.

just like the computer store charging god knows what to reformat your computer

this is where a signature goes

its4taylor

38 posts

Geek

Reply # 385525 28-Sep-2010 15:56

pageweon: your average mum and dad type wouldnt know know where to start though.

just like the computer store charging god knows what to reformat your computer

You got me there! My mum doesnt even know how to plug in the VGA cable into the monitor

graemeh

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Reply # 385556 28-Sep-2010 16:50

$199 is not that unreasonable, remember they are offering to do it for a fixed price so they have to factor in that it may be harder to do in some cases.

Good that you've got it sorted though.

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