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Forums › Spark New Zealand › Question on Broadband bill 'end contact'?


131 posts

Master Geek
+1 received by user: 1


Topic # 67044 27-Aug-2010 13:09
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Hi there, I would like to ask if Telecom charged me correct or not?

I was on Big Time and I changed to another internet provider.My billing cycle is the 16/08/2010 to 15/09/2010

On  19/08/2010 my connection to the new provider completed and I called Telecom to get my last bill (that's mean I only on the new cycle for 3days only).But Telecom charged me for the full month from 16/08/2010 to 15/09/2010 is that correct or am I overcharged?

Thanks 

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594 posts

Ultimate Geek
+1 received by user: 65


  Reply # 373545 27-Aug-2010 13:11
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You get charged in full, but on another section of the bill a part charge is usually refunded.
Call Telecom.



131 posts

Master Geek
+1 received by user: 1


  Reply # 373546 27-Aug-2010 13:13
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Psilan: You get charged in full, but on another section of the bill a part charge is usually refunded.
Call Telecom.


SO the broadband I have to pay the full months even I only used for 3days? 

 
 
 
 


594 posts

Ultimate Geek
+1 received by user: 65


  Reply # 373549 27-Aug-2010 13:15
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Psilan: You get charged in full, but on another section of the bill a part charge is usually refunded.
Call Telecom.

14211 posts

Uber Geek
+1 received by user: 2621

Trusted

  Reply # 374270 29-Aug-2010 19:44
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The Pro rata credit will appear on the next bill.

Cheers
Tony

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