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Topic # 6717 18-Feb-2006 11:05
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Apparently alot of the Nokia 6235 screens are alot less brighter than what it is supposed to be. This affects photo and video quality on the phone, and everything is just plain dull, especially compared to Nokia 6235 phones with the brighter screens. Apparently telecom will fix this if you take your phone back within 7 days however it has been somewhat more than that for me so i cannot. Also i cannot figure out how to zoom on the camera, it either goes really far away or really close. Any help and or opinions would be much appreciated. Thanks =)

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Reply # 28721 18-Feb-2006 11:37
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the zoom only has two or three steps - not a gradual zoom like a real camera.
If there is a fault with the phone, Telecom cant impose a 7 day thing on it. Stand up for your rights, read on the CGA and tell them you want it fixed.




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Reply # 28898 20-Feb-2006 20:30
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tonyhughes, Please do not assume that Telecom are the bad ones here. 7 Days will be a ROR figure given by call centres or SOME, but not ALL Dealers. Some dealers will not simply replace handsets if you are not happy with the phone, hence I say SOME dealers. We are of course happy to send the phone away to service for you to resolve the issue, as long as the unit is within its 12 month warranty period.

Regards

Ben - TRS Botany Downs AKL







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Reply # 28901 20-Feb-2006 20:57
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nzbnw: tonyhughes, Please do not assume that Telecom are the bad ones here. 7 Days will be a ROR figure given by call centres or SOME, but not ALL Dealers. Some dealers will not simply replace handsets if you are not happy with the phone, hence I say SOME dealers. We are of course happy to send the phone away to service for you to resolve the issue, as long as the unit is within its 12 month warranty period.

Regards

Ben - TRS Botany Downs AKL


7 day ROR is law. Telecom have no right to dispute that

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Reply # 28902 20-Feb-2006 21:09
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nzbnw: tonyhughes, Please do not assume that Telecom are the bad ones here. 7 Days will be a ROR figure given by call centres or SOME, but not ALL Dealers. Some dealers will not simply replace handsets if you are not happy with the phone, hence I say SOME dealers. We are of course happy to send the phone away to service for you to resolve the issue, as long as the unit is within its 12 month warranty period.

Regards

Ben - TRS Botany Downs AKL

Hi there, sorry, you misunderstood me I think....

luv_da_oc: Apparently telecom will fix this if you take your phone back within 7 days

All I was saying was that if there is a warranty issue, a company cant impose a 7 day from purchase deadline to have it fixed (or even a year for that matter), the CGA states that a product must work as expected for 'a reasonable period of time'.

I was talking about warranty / repairs, you were talking about a Right of Return.

Cheers,
Tony




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Reply # 28919 20-Feb-2006 22:11
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Sorry about that Tony, I agree with you now through better understanding =D.

“bradstewart”, you may want to check that, the reason some dealers will not exchange a handset just because the customer is unhappy with it (i.e. it's not faulty), is because this falls under buyers remorse. You must also look at it from a dealer’s point of view, they can not sell a used handset, and hence why some dealers will not accept hardware returns just because a customer is unhappy with "their" handset of choice at the time of sale.

Best Regards

Ben







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Reply # 28922 20-Feb-2006 22:39
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Back on topic - sumary for the original poster: warranty periods are longer than 7 days. If the phone is faulty your warranty will probably be at least one year. Seek more information with the dealer.

They will most likely have to send the phone for repair, and may (or may not) offer a loan phone while yours is undergoing the services/evaluation.

Some will charge you for evaluation, and if there's no fault then you will have to pay to have the phone back.





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