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61 posts

Master Geek


Topic # 6719 18-Feb-2006 14:50
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I just spoke to someone at Telecom who said that my phone will need to have a software upgrade so that my Nokia 6255 can receive MMS again. My question is, is it going to be faster if I send my phone straight to Mobilefonerepair.com or should I do it through a dealer?

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  Reply # 28739 18-Feb-2006 20:47
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i'd take it to mobilephone repair.. be sure to bring your reciept..

they flash my phone back to an older version of the software - they're idiots!
so i gotta take mine back too.



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Master Geek


  Reply # 28741 18-Feb-2006 21:22
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Just before I send it away to Christchurch, is there anywhere in Dunedin that can do it?

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  Reply # 28749 18-Feb-2006 23:08
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Being from dunedin.....NO. I doubt MFR are any faster than having Telecom sending it to Telegistics. In my experience MFR are about as useless as Telegistics

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  Reply # 28750 18-Feb-2006 23:10
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You should also search through the forums to educate yourself on the full history of problems with 6255 if you havent already

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  Reply # 28899 20-Feb-2006 20:34
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Just to add my 2cents worth. From my experience, working for a Telecom Owned Dealer Store, Telegistics are far better overall than MFR in turn around times and after repair service.

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Ben







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  Reply # 28904 20-Feb-2006 21:13
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I also agree that Telegistics is much better than MFR. (Faster turnaround, cheaper prices).
Its possible that MFR wont have access to latest firmware updates for Telecom phones too (but this is speculation on my part).




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  Reply # 28906 20-Feb-2006 21:18
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ah... i assumed you were in wellington. :-) so cancell all i said.



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Master Geek


  Reply # 28907 20-Feb-2006 21:18
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Thanks for the info. I called MFR this morning and they said it would take around two weeks to get my phone back, so I decided to take it into the Telecom Retail Store here so that at least I could get a loan phone. Let's hope Telegistics doesn't take as long - though the person I dealt with said up to 15 working days.

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  Reply # 28910 20-Feb-2006 21:35
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c.diddy: Let's hope Telegistics doesn't take as long - though the person I dealt with said up to 15 working days.

Important to realise the reps have zero control over turnaround time, yet bear the brunt of customer complaints when things take a long time, so its not unusual to quote a higher time (then you will be happy when it only takes 10 days)...




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Reply # 28918 20-Feb-2006 21:58
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tonyhughes: ...its not unusual to quote a higher time (then you will be happy when it only takes 10 days)...


Great policy: underpromise and overdelivery - or "keep the customer's expectations low, so if we delivery on time or before it's a bonus". It works well for all sorts of businesses.





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