Telecom International sites Big slow down?

Forums › Spark New Zealand › Telecom International sites Big slow down?

wreck90

780 posts

Ultimate Geek
Inactive user

Topic # 67636 5-Sep-2010 09:54

Once again, another Sunday morning, and accessing some international sites through telecom is incredibly slow and pages load incorrectly without graphics.

eg, apple, australian.com.au , microsoft.com

Local and some international sites load like lightning (ibm.com , newscientist.com, metservice, nzherald).

This is really annoying, and I can only suppose this is a telecom issue.

michaelmurfy

Meow
8013 posts

Uber Geek
+1 received by user: 4005

Moderator

Trusted

Lifetime subscriber

Reply # 376802 5-Sep-2010 10:34

Getting the same here, thought it might have something to do with the Earthquake, now broadband is not working at all.

Michael Murphy | https://murfy.nz
A quick guide to picking the right ISP | The Router Guide | Community UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial

kobiak

1047 posts

Uber Geek
+1 received by user: 215

Trusted

Reply # 376810 5-Sep-2010 10:51

it's DNS. yesterday evening nothing worked for me, did nslookup and then tractrt to server's IP. changed DNS to google's and everything back to normal :)

helping others at evgenyk.nz

ptinson

677 posts

Ultimate Geek
+1 received by user: 27

Trusted

Reply # 376830 5-Sep-2010 11:35

Wreck90 can send me the details as per this post :

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=66729&page_no=2#371328

so we have something to look at?
Have you raised a case with the BB helpdesk for this issue?

Michael, do you not have BB at all at the moment on Telecom?

Kobiak, DNS was busy last night but not as busy as it has been. Do you recall what time it was when DNS was not working?
Also note that switching to Google or OpenDNS will have negative impacts due to the proxy cache and cdn's like akamai as noted in other threads, so if you have those issues you may want to switch back to Telecom DNS.

There is another thread about this as well:

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=67508&page_no=1#376450

Regards

Paul

meat popsicle

rugrat

1388 posts

Uber Geek
+1 received by user: 223

Reply # 376847 5-Sep-2010 12:09

australian.com.au loaded in 2 seconds here. I'm on telecom and using their transparent proxy

kobiak

1047 posts

Uber Geek
+1 received by user: 215

Trusted

Reply # 376859 5-Sep-2010 13:22

@ptinson, yeah I'm aware of cache issues, but when nothing works, third party dns saved my nerves :)

it was about 5-6pm, waited for 30 min as i was watching movie and after it finished, i've changed to google's dns.

helping others at evgenyk.nz

wreck90

780 posts

Ultimate Geek
Inactive user

Reply # 376887 5-Sep-2010 14:41

ptinson: Wreck90 can send me the details as per this post :

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=66729&page_no=2#371328

so we have something to look at?
Have you raised a case with the BB helpdesk for this issue?

Michael, do you not have BB at all at the moment on Telecom?

Kobiak, DNS was busy last night but not as busy as it has been. Do you recall what time it was when DNS was not working?
Also note that switching to Google or OpenDNS will have negative impacts due to the proxy cache and cdn's like akamai as noted in other threads, so if you have those issues you may want to switch back to Telecom DNS.

There is another thread about this as well:

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=67508&page_no=1#376450

Regards

Paul

It's fixed now, I tried talking to Telecom last time this happened but was frustrated so I did not follow through. I just use the standard telecom dns, this is what i use...

202.27.158.40
202.27.156.72

I think you have the time (from my original post, and I listed some slow sites). theaustralian.com.au, and apple.com were particularly bad as images were not loading at all.

I guess it is just coincidence this happened on a sunday morning too.

michaelmurfy

Meow
8013 posts

Uber Geek
+1 received by user: 4005

Moderator

Trusted

Lifetime subscriber

Reply # 376888 5-Sep-2010 14:42

@ptinson - We are in Halswell on 6 Silvers Road, there is no ADSL Sync there at all as from this morning. I am currently at my old flat near City Centre which is about to get condemned by the building inspectors so would be nice if we can have stable internet at my Aunties.

The ADSL Modem looks to be very unstable on the Wireless part, but most of the exchanges effected seem to have caused modems to die. The modem is a Telecom Supplied ADSL2+ Wireless Router (Thompson Version)

Michael Murphy | https://murfy.nz
A quick guide to picking the right ISP | The Router Guide | Community UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial

ptinson

677 posts

Ultimate Geek
+1 received by user: 27

Trusted

Reply # 376915 5-Sep-2010 16:35

@kobiak, that is strange, i have reviewed the dns cache servers for errors at that time and haven't seen a major outage at that time, doesn't mean you didn't have one just that it wasn't wide spread. Ill keep looking at the monitoring logs though.

@Wreck90, if its fixed now that's good, next time you get an issue though can you send me the details, if it is repeatable even better to finding the fault. I would say its a complete coincidence, Sunday isn't a maintenance window for the farm so it won't be unpublished changes or anything like that from our end.

@michaelmurfy, no sync at all sounds like work being done post EQ, sadly all i can suggest is that you call the helpdesk and make sure the fault is logged. could be due to ongoing restoration work or anything.
I wouldn't know specifically though as i am not in that part of the business, i would think they are very busy right now though:(

Dying modems would be more due to power failures etc than exchange's having issues i would think, but i am not a CPE expert...

Paul

meat popsicle