Telecom bills, but no line?

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Esterpester

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Topic # 67966 12-Sep-2010 06:39

I have a fun situation. I moved house not long ago. Just across town ( Hamilton) and asked telecom to move me. They set the time and date but no-one showed up. I waited all day, but nothing.

I also have voip on my broadband, so dont really need the relic of a telecom landline anymore.

Anyway, best bit is, they still bill me and refuse to accept that I do not have a telephone line of theirs into my flat.

I offer to show them round, but no one ever comes, just bills.

It is getting silly no, but they refuse to believe that I do not have their service.

Good old telecom. Will they ever get it right ?

Ester

freitasm

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Reply # 378912 12-Sep-2010 06:56

How is your broadband connected? If it is not naked DSL then you must have a phone service?

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scuwp

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Reply # 378913 12-Sep-2010 07:00

I didn't think Telecom did naked DSL, in fact I am 99.99% sure they don't. So you must have a 'telephone' line to your house to get broadband and thats what you will be paying for. The fact you don't use it or have a phone plugged in is irrelevant.

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freitasm

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Reply # 378916 12-Sep-2010 08:02

scuwp: I didn't think Telecom did naked DSL, in fact I am 99.99% sure they don't. So you must have a 'telephone' line to your house to get broadband and thats what you will be paying for. The fact you don't use it or have a phone plugged in is irrelevant.

The line should be used, otherwise how would broadband be connected? It may not be used for voice calls, but still used...

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xpd

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Reply # 378917 12-Sep-2010 08:05

Find a jackpoint. Plug a normal phone into it. Do you get dialtone ? Yes ? Bingo... you have an active line with them.

As scuwp said, they dont care if you have a phone plugged into it or not...

If you cant get any dialtone, then you *might* have something to go argue with them about, but most likely you'll just get some credit and the line fixed.

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Reply # 378918 12-Sep-2010 08:06

Telecom retail don't offer naked DSL (you can check on the telecom broadband site - http://www.telecom.co.nz/broadband ). If you don't have dial-tone or can't use your landline, it sounds like its a fault not naked DSL.

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Esterpester

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Reply # 380441 16-Sep-2010 07:11

Ah, I never said I had telecom broadband did I ?

freitasm

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Reply # 380445 16-Sep-2010 07:20

Esterpester: Ah, I never said I had telecom broadband did I ?

And that's what everyone have been saying. Unless you have Naked DSL, mobile broadband or cable modem service, then you must have a Telecom line for your broadband.

You still have not clarified what kind of service you are using.

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scuwp

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Reply # 380454 16-Sep-2010 07:56

Esterpester: Ah, I never said I had telecom broadband did I ?

If you have a wire running to your house and it has data going back and forth, irrespective of who you have your broadband with, then in all likelihood it was put there by Telecom, and that's the service you are paying for.

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keewee01

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Reply # 380461 16-Sep-2010 08:10

Esterpester: Ah, I never said I had telecom broadband did I ?

And you never said you didn't either! Ester, if you want people to answer your question you need to be upfront and actually say what you do have! Not be elusive and make people guess - it's not meant to be a game.

Also, you've not commented on some of the other questions and helpful suggestions people have made - such as:

freitasm: How is your broadband connected? If it is not naked DSL then you must have a phone service?

and

xpd: Find a jackpoint. Plug a normal phone into it. Do you get dialtone ? Yes ? Bingo... you have an active line with them.

As scuwp said, they dont care if you have a phone plugged into it or not...

If you cant get any dialtone, then you *might* have something to go argue with them about, but most likely you'll just get some credit and the line fixed.

This community of people is here to help - if we can - but we need facts and questions answered in order to do so.