Unlimited broadband...??

Forums › Spark New Zealand (including Skinny and BigPipe) › Unlimited broadband...??

Bubb1ez

33 posts

Geek

#67974 12-Sep-2010 11:45

Hey
Well my problem is (actually it's not a problem, more a confusing blessing) that ever since I changed from the one gig plan to the 5 gig plan I have had unlimited broadband. This was about 4 months a go. Nothing I do makes the usage meter go anywhere, not uploads or downloads. I'm still being charged as expected for the 5 gig plan. I've had a few theories as to why it may be, the biggest being that my TiVo unmetering is faulty and is being applied to the whole connection.
Has anyone experienced this before? And does anyone know why it is happening or just any theories?
Any feedback is very appreciated :)

Just thought I'd add the devices that I'm using. My modem/router is the telecom wifi, the current one. Connected via cable there is my desktop, ps3 and TiVo. And used on WLAN, iPhone, iPad, psp and a few friends laptops when they are over.

corksta

2397 posts

Uber Geek

Trusted

Subscriber

#378947 12-Sep-2010 11:49

Have you actually used more than the 5GB though? I know it might be a bit hard to tell with a broken meter, but that's the first thing you need to consider. A broken meter doesn't necessarily mean that your broadband is unmetered.

Bubb1ez

33 posts

Geek

#378950 12-Sep-2010 11:53

Most definitely. I have recently bought a ps3 so have downloaded several games off the psn this month, maybe 20 gigs worth. And always getting movies, music and apps/games off iTunes. As well as hours of YouTube, streaming music vids on the playstation and watching live podcasts.

The only reason I was on 1/5 gigs was I only recently left home, but while I was at home I would be using 50-100gb a month.

corksta

2397 posts

Uber Geek

Trusted

Subscriber

#378956 12-Sep-2010 12:01

Oh well that's been a bonus for you you then, however you really don't want to be announcing these kinds of things to the world because you may not realise it but Telecom people regularly contribute to these boards and if I worked for Telecom I'd already have enough information about you to at least start investigating it.

freitasm

BDFL - Memuneh
79254 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#378957 12-Sep-2010 12:02

There is currently a know fault with metering and TiVO usage. Enjoy your unmetered broadband while it lasts.

Bubb1ez

33 posts

Geek

#378960 12-Sep-2010 12:11

What exactly is the fault? I can't find anything about it. Only something about people being overcharged with TiVo on their account.

Edit: found a post with a few people also experiencing it. Not looking forward to it ending, I can feel the withdrawals coming on now :P

Ragnor

8219 posts

Uber Geek

Trusted

#379053 12-Sep-2010 16:43

Hah this still isn't fixed? The Tivo price is looking attractive at the moment!

Batman

Mad Scientist
29760 posts

Uber Geek

Trusted

Lifetime subscriber

#379076 12-Sep-2010 18:09

yes go and complain that you're being given too much broadband, write them a letter every week and call up their manager everyday to complain! that usually fixes a lot of things!