My monthly billing ends on the 13th of the month - so why do I get an email at 0.51am on the 14th from Telecom warning me about going over my limit when I've barely had time to get started with using my 40gig allowance for current month.
No wonder Telecom couldn't control excessive Big Time users - they're pretty much useless at doing anything.
I also shocked at how they expect their customers to accept public news media announcements as personal messages in regard to the state of their accounts. ie. Big Time account changes. No decent company has 'too many' customers to not be able to have the courtesy to personally email them before they change their accounts!