Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




21 posts

Geek
Inactive user


# 68047 14-Sep-2010 03:21
Send private message

My monthly billing ends on the 13th of the month - so why do I get an email at 0.51am on the 14th from Telecom warning me about going over my limit when I've barely had time to get started with using my 40gig allowance for current month.

No wonder Telecom couldn't control excessive Big Time users - they're pretty much useless at doing anything.

I also shocked at how they expect their customers to accept public news media announcements as personal messages in regard to the state of their accounts. ie. Big Time account changes. No decent company has 'too many' customers to not be able to have the courtesy to personally email them before they change their accounts!

Create new topic
245 posts

Master Geek

Trusted

  # 379505 14-Sep-2010 06:27
Send private message

Here is the text from the usage meter page detailing how the usage is reported:


The usage meter does not show your usage in real time.  It is updated approximately every hour and, under normal conditions, will accurately reflect usage up to 4 hours earlier. 
However, in some circumstances, such as when there are large numbers of users on the internet, 
it can sometimes take longer for your usage meter to be updated, particularly at the end of your billing month.

If you want to make sure that your usage gets included for a particular monthly bill, reboot your  broadband modem just before midnight on the last day of your monthly billing cycle.

And we did not rely on public announcements, an email was sent to everyone who had a registered email address and had chosen to receive emails from us and as mentioned many times on here, a letter was also sent that advised the plan change would happen between the 13th of August and the 8th of October 




Tarawera Ultra 2015 done, bring on 2016

3210 posts

Uber Geek


  # 379511 14-Sep-2010 07:47
Send private message

pystol: My monthly billing ends on the 13th of the month - so why do I get an email at 0.51am on the 14th from Telecom warning me about going over my limit when I've barely had time to get started with using my 40gig allowance for current month.

No wonder Telecom couldn't control excessive Big Time users - they're pretty much useless at doing anything.

I also shocked at how they expect their customers to accept public news media announcements as personal messages in regard to the state of their accounts. ie. Big Time account changes. No decent company has 'too many' customers to not be able to have the courtesy to personally email them before they change their accounts!


You have a customer relationship with the company, that doesn't mean they will always do everything 100% your way all the time how and when you want.  If you consider they are that "useless at doing anything" then why do you remain a customer?  

The useage meter has clear guidelines on how it is to be used and interpreted, and the letters/emails they sent out to account holders was well known and documented countless times on GZ.  It pays to check now and again that companies you have ongoing relationships with have your correct contact details, and in teh case of emails that you have 'opted-in' to receiveing email communications. 



 




Always be yourself, unless you can be Batman, then always be the Batman



 
 
 
 


BDFL - Memuneh
64690 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 379512 14-Sep-2010 07:47
Send private message

pystol: they're pretty much useless at doing anything.


I am surprised someone from Telecom actually replied here, seeing how rude this post was straight from the start...

How many times we have to tell people around here that any company presence on Geekzone is not a given right? Being rude only drives away people who can actually help everyone. It would be good if people considered this when posting in the public view.









447 posts

Ultimate Geek


  # 379769 14-Sep-2010 18:06
Send private message

You seem to be rather angry for something so small, it's almost like telecom has eaten your children. Is there a back story to this or is it a once off incident?

939 posts

Ultimate Geek

Trusted

  # 380330 15-Sep-2010 21:23
Send private message

nickd: You seem to be rather angry for something so small, it's almost like telecom has eaten your children. Is there a back story to this or is it a once off incident?



They totally ate his children. Naughty Telecom!




munchkin | Troll | Author | Artist | Citizen | Friend | Misanthrope

Join us in the Geekzone IRC channel!

 


All information contained in posts made by me shall be treated as PotatoZoo's own personal opinion unless otherwise specified.

 


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.