Where do we complain?

Forums › Spark New Zealand (including Skinny and BigPipe) › Where do we complain?

BrettCooper

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#68156 15-Sep-2010 20:22

So I would love to know who to complain to, com com, fair go, target, tuanz... strangling networks around the country with 48kbps on TCNZ gear is absurd... thats uncompetitive

peoples thoughts?

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#380316 15-Sep-2010 20:35

What's uncompetitive about it?

Ragnor

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#380419 16-Sep-2010 01:27

Someone doesn't understand the real cost of dedicated bandwidth and how without best effort shared bandwidth it wouldn't be remotely be possible for him to afford an internet service.

Also other operators can build competing nationwide networks with higher CIR's if they so choose, most haven't go very far due to the cost and lack of profit in it.

boby55

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#380446 16-Sep-2010 07:25

Telecom only provides the gear,

Bad Speeds is 9 /10 times your ISP.

As said above, You need to understand how shared bandwidth works.

scuwp

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#380452 16-Sep-2010 07:52

BrettCooper: So I would love to know who to complain to, com com, fair go, target, tuanz... strangling networks around the country with 48kbps on TCNZ gear is absurd... thats uncompetitive

peoples thoughts?

Why not try them all. I am sure they would love to hear from you.

Lazy is such an ugly word, I prefer to call it selective participation

maverick

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#380455 16-Sep-2010 07:58

boby55: Telecom only provides the gear,

Bad Speeds is 9 /10 times your ISP.

As said above, You need to understand how shared bandwidth works.

Actually not quite correct, Telecom provides the backhaul access and the associated bandwidth restrictions right now over the ATM backhaul a lot of peak time conjestion is caused by these restrictions, 45k whilst not great is still better than the 32k that was in place untill recently.

I would also note it dosn't matter if the restrictions are there or not it appears, if you look through the posts you will see every body is getting complained about for poor speeds by somone... dosn't matter if they are on a LLU connection with a 100kb CIR or a wholesaled DSL product offering there is always someone out there that is having issues with their ISP and venting just seems to be part of our world.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

freitasm

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#380464 16-Sep-2010 08:29

boby55: Telecom only provides the gear,

Bad Speeds is 9 /10 times your ISP.

As said above, You need to understand how shared bandwidth works.

Actually, for consumers, bad wiring inside the house is probably the major cause of low speeds. Then the ISP.

But I think the OP is talking about something else, and Maverick nailed it.

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scorpiworld

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#380508 16-Sep-2010 09:34

strangling networks around the country with 48kbps on TCNZ gear is absurd... thats uncompetitive

peoples thoughts?

Are you on a plan that throttles your speed after downloading more than you paid for?

BrettCooper

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#380587 16-Sep-2010 12:10

http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=68163&page_no=1#380575

It only became this month, telecom changed their backhaul restrictions on the 1st of this month

Cymro

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#380612 16-Sep-2010 12:56

BrettCooper: http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=68163&page_no=1#380575

It only became this month, telecom changed their backhaul restrictions on the 1st of this month

Nope, in fact if anything they have raised it by around 30% from 32Kbs to 45Kbs.

It's funny how this backhaul limit has suddenly become the answer from ISP's as to why their services are slow, and yet Telecom customers signed up this year are using the same Wholesale products and backhaul restrictions without floods of complaints...

stuzzo

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#380630 16-Sep-2010 13:22

freitasm:
boby55: Telecom only provides the gear,

Bad Speeds is 9 /10 times your ISP.

As said above, You need to understand how shared bandwidth works.

Actually, for consumers, bad wiring inside the house is probably the major cause of low speeds. Then the ISP.

But I think the OP is talking about something else, and Maverick nailed it.

I completely disagree. It seems to be a fallacy promoted on these forums. I get the same speedtests to my ISP any time of the day and my connection rarely falters but from 7 to 9 in the evenings I struggle to do any web browsing . Throttled bandwidth is the real issue.

doozy

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#380666 16-Sep-2010 14:26

stuzzo:
freitasm:
boby55: Telecom only provides the gear,

Bad Speeds is 9 /10 times your ISP.

As said above, You need to understand how shared bandwidth works.

Actually, for consumers, bad wiring inside the house is probably the major cause of low speeds. Then the ISP.

But I think the OP is talking about something else, and Maverick nailed it.

I completely disagree. It seems to be a fallacy promoted on these forums. I get the same speedtests to my ISP any time of the day and my connection rarely falters but from 7 to 9 in the evenings I struggle to do any web browsing . Throttled bandwidth is the real issue.

And what has your ISP told you is the reason for this?

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matt45

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#380694 16-Sep-2010 15:21

As said in the other thread mentioned

ISP's could defiantly ease the issue by moving to a product with ethernet backhaul rather than ATM.

quickymart

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#380786 16-Sep-2010 17:57

Defiantly? ;)
Definitely! :D

stuzzo

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#380833 16-Sep-2010 19:36

What has your ISP told you is the reason for this?

No replies to two e-mails to my ISP, Slingshot, but one would assume it's something between Slingshot and the rest of the World.

The latest problems seem suspiciously coincident to the start of "All you can eat" . Tonights not quite so bad but many evenings have been dial-up reminiscent.

BrettCooper

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#380860 16-Sep-2010 20:31

matt45: As said in the other thread mentioned

ISP's could defiantly ease the issue by moving to a product with ethernet backhaul rather than ATM.

Telecom could also stop being such *removed by me( in forcing ISP's to pay for a pricier service when they themselves have capped the cheaper one to make it pretty much unusable at times. It wasnt until telecom started enforcing this limit on backhaul that it started to be a issue.

I blame labour, 1987, biggest mistake in NZ history. Give the telecommunications back to the government i say, let it be regulated in a PRICIER manner.

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