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121 posts

Master Geek
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Topic # 68415 21-Sep-2010 17:01
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I took the plunge and bought an iPhone off Trade Me. (NZ Original).

I was near a Telecom shop (Botany Downs) when I picked it up so I popped in because I thought I'd better check my data plan and update it (SPEND MORE) as I was on an E75  so I thought I'd match what I would in theory use. The girl quite politely showed me the Discover magazine which had the new Smartphone Extras in it. Great - instead of paying $18 for 50mb and unlimited texts, I could upgrade and pay $28 for 250mb and I think 750 text. Perfect lets do it, this is the ticket.

'No it would be better if your rang them yourself as thats all I will be doing. Just dial *333'
'oh.... ok.... so.....' *leaves*

So I rang Manila and spoke to the person there whom had no idea what I was on about. I hung up and rang back again some 15mins later to speak to a different person whom again had no idea what I was on about even with me reading the plan details to the lady. In the end, I went to a different Telecom shop (Sylvia Park) and the store manager hadn't heard about it but upon showing him the magazine, he just rolled with it. I was the first one he had apparently done.

Lesson 1: The customer (me) should rarely know more than the expert (Telecom)

So after playing with this iPhone a while, reading this site and the iphonewzealand.co.nz site, I discovered that the OTA update of my v1 sim that I've had since launch day to v3 that would reportedly enable the voicemail button on the iphone wasn't actually going to do that but if I paid the money and bought the new v3 sim, that would enable it. Perfect lets do it, this is the ticket.

Rock into Sylvia Park and was greated with a 'What you talkin' about Willis?. Visit geekzone and iphonewzealand. That'll have the answers for you and you need to update the carrier bundle' After explaining to the man I had done my homework and that in fact I needed to purchase a v3 sim he took my sim, punched it into his PC and advised mine was updated over the air 2 months ago.

'You don't understand, I actually need to buy this sim because the OTA update didn't update a specific field'
'You have a v3 sim sir, have a nice day'

Lesson 2: The customer (me) should rarely know more than the expert (Telecom)

Following on from this, this is the 3rd time I've been told about updating carrier bundles and to visit iphonewzealand.co.nz in a Telecom store. Is this a default answer for 'I can't really be bothered solving your problem' If you are going to spout this then at least know what you are on about. Its pretty much known that the bundles don't work on iOS4...

Have a word to the people that I give my $260 odd a month (for the last 13 years) to. At the very least, make me believe I have been taken care of and listened to even if you don't. The vast majority seem too interested in their wacky hairstyles and unshaven looks and looking like slobs. It might be a look, but it fits in with the service...

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1710 posts

Uber Geek
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  Reply # 382802 21-Sep-2010 17:25
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By Telecom shop do you mean Telecom shop or Orb? (They're not the same)

939 posts

Ultimate Geek
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  Reply # 382812 21-Sep-2010 17:43
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To be brutally honest, you shouldn't and can't expect Telecom and it's staff to support a handest that they don't sell - even if it is the iPhone. (ie, the carrier bundle etc.)

Regarding the smartphone extras and the V3 SIM, I really can't comment. This is purely my guess, but I suspect that in the case of the smartphone extras, they've not been out long and they haven't been 'pushed'/advertised, so to speak.

Edit: I've highlighted a section of text above so that new readers for this thread can see it...it's not intended to be interpreted as 'yelling' at anyone, just me making something stand out.




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324 posts

Ultimate Geek


  Reply # 382817 21-Sep-2010 17:57
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When I bought a micro sim card from a telecom store in northlands mall, the lady gave me the sim and told me the same thing, that I need to do all of the homework, because iPhone has nothing to do with telecom. Im actually more expert than any of the staffs at TNZ store. Lol. Very bad service. None of the staffs there seemed to care about a new customer who wanna migrate to TNZ. Now I'm back to Vodafone now because they have the MiFi 2352. I won't recommend a iPhone user to use telecom because telecom won provide ANY support. So, bye, for now, Telecom. When you have the MiFi 2372, I will be back

1163 posts

Uber Geek


  Reply # 382820 21-Sep-2010 18:11

drquack32: I took the plunge and bought an iPhone off Trade Me. (NZ Original).

I was near a Telecom shop (Botany Downs) when I picked it up so I popped in because I thought I'd better check my data plan and update it (SPEND MORE) as I was on an E75? so I thought I'd?match what I would in theory use. The girl quite politely showed me the Discover magazine which had the new Smartphone Extras in it. Great -?instead of paying $18 for 50mb and unlimited texts, I could upgrade and pay $28 for 250mb and I think 750 text. Perfect lets do it, this is the ticket.

'No it would be better if your rang them yourself as thats all I will be doing. Just dial *333'
'oh.... ok.... so.....' *leaves*

So I rang Manila and spoke to the person there whom had no idea what I was on about. I hung up and rang back again some 15mins later to speak to a different person whom again had no idea what I was on about even with me reading the plan details to the lady. In the end, I went to a different Telecom shop (Sylvia Park) and the store manager hadn't heard about it but upon showing him the magazine, he just rolled with it. I was the first one he had apparently done.

Lesson 1: The customer (me) should rarely know more than the expert (Telecom)

So after playing with this iPhone a while, reading this site and the iphonewzealand.co.nz site, I discovered that the OTA update of my v1 sim that I've had since launch day?to v3 that would reportedly?enable the voicemail button on the iphone wasn't actually going to do that but if I paid the money and bought the new v3 sim, that would enable it. Perfect lets do it, this is the ticket.

Rock into Sylvia Park and was greated with a 'What you talkin' about Willis?. Visit geekzone and iphonewzealand. That'll have the answers for you and you need to update the carrier bundle' After explaining to the man I had done my homework and that in fact I needed to purchase a v3 sim he took my sim, punched it into his PC and advised mine was updated over the air 2 months ago.

'You don't understand, I actually need to buy this sim because the OTA update didn't update a specific field'
'You have a v3 sim sir, have a nice day'

Lesson 2: The customer (me) should rarely know more than the expert (Telecom)

Following on from this, this is the 3rd time I've been told about updating carrier bundles and to visit iphonewzealand.co.nz in a Telecom store. Is this a default answer for 'I can't really be bothered solving your problem' If you are going to spout this then at least know what you are on about. Its pretty much known that the bundles don't work on iOS4...

Have a word to the people that I give my $260 odd a month (for the last 13 years) to. At the very least, make me?believe I have been taken care of and listened to even if you don't. The vast majority seem too interested in their wacky hairstyles and unshaven looks and looking like slobs. It might be a look, but it fits in with the service...


You can't expect telecom to support a phone that they don't even sell. There hands are probably tied as to how much help they can provide you with.

939 posts

Ultimate Geek
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  Reply # 382821 21-Sep-2010 18:12
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harrylin: Im actually more expert than any of the staffs at TNZ store. Lol.


I doubt that very much. There are some incredibly smart people in any walk of life.


harrylin: When I bought a micro sim card from a telecom store in northlands mall, the lady gave me the sim and told me the same thing, that I need to do all of the homework, because iPhone has nothing to do with telecom. [...] Very bad service. None of the staffs there seemed to care about a new customer who wanna migrate to TNZ.


Why should the staff support your handset when they don't sell it and haven't been trained for it? Partly, it'd be an issue of liability just in case something happened - Vodafone stores are the same, they're not obliged to set your 3rd-party-sourced phone up for you. In this scenario, both companies are obliged to support your connection only - that being the SIM.

harrylin: I won't recommend a iPhone user to use telecom because telecom won provide ANY support.


As stated, they don't have to...they're not obliged to, and why should they?




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77 posts

Master Geek
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  Reply # 382823 21-Sep-2010 18:15
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Lol it cracks me up with some peoples thought.
People complaining about telecom not supporting the iPhone is like not understanding why Burger King won't refund your Big Mac that your not happy with

939 posts

Ultimate Geek
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  Reply # 382824 21-Sep-2010 18:16
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JamesN: Lol it cracks me up with some peoples thought.

People complaining about telecom not supporting the iPhone is like not understanding why Burger King won't refund your Big Mac that your not happy with


That's the best example I've read yet Tongue out




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1163 posts

Uber Geek


  Reply # 382825 21-Sep-2010 18:23

munchkin: As stated, they don't have to...they're not obliged to, and why should they?


They may want to, just to get their custom, and the passive income. However the liability maybe quite high, for something they don't sell or support. I however do recall not that long ago telecom adverting a promo for switching your iphone to them.

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Uber Geek
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  Reply # 382838 21-Sep-2010 19:11
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That promo was for the SIM only - there was nothing about full-blown, 100% support being given.

192 posts

Master Geek
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  Reply # 382840 21-Sep-2010 19:19
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Cant guarantee this will work as I don't have an iPhone and never seen it programmed, but I read if you have one of the newer SIMs (V3) you can program the voicemail button by dialling *5005*86*083210#

Failing that, to access your voicemail (on iOS4) create a contact with the number 083210.

939 posts

Ultimate Geek
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  Reply # 382841 21-Sep-2010 19:20
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scorpiworld:
Failing that, to access your voicemail (on iOS4) create a contact with the number 083210.


Or 122.




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192 posts

Master Geek
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  Reply # 382843 21-Sep-2010 19:21
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munchkin:
scorpiworld:
Failing that, to access your voicemail (on iOS4) create a contact with the number 083210.


Or 122.


Thanks forget they launched that :)

62 posts

Master Geek
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  Reply # 382859 21-Sep-2010 19:59
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scorpiworld:
munchkin:
scorpiworld:
Failing that, to access your voicemail (on iOS4) create a contact with the number 083210.


Or 122.


Thanks forget they launched that :)


122 is very close to the default 'emergency' number, being 112

2600 posts

Uber Geek
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  Reply # 382861 21-Sep-2010 20:00
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munchkin:
Why should the staff support your handset when they don't sell it and haven't been trained for it? Partly, it'd be an issue of liability just in case something happened - Vodafone stores are the same, they're not obliged to set your 3rd-party-sourced phone up for you. In this scenario, both companies are obliged to support your connection only - that being the SIM.



As stated, they don't have to...they're not obliged to, and why should they?


Because they don't make money out of selling phones, they want to make much more money out of people using phones on their network. A simple idea.

"'You don't understand, I actually need to buy this sim because the OTA update didn't update a specific field'
'You have a v3 sim sir, have a nice day'"

So why not support the connection and sell the nice man a V3 SIM if he wants one?

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Ultimate Geek
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  Reply # 382862 21-Sep-2010 20:02
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Bung:
munchkin:
Why should the staff support your handset when they don't sell it and haven't been trained for it? Partly, it'd be an issue of liability just in case something happened - Vodafone stores are the same, they're not obliged to set your 3rd-party-sourced phone up for you. In this scenario, both companies are obliged to support your connection only - that being the SIM.



As stated, they don't have to...they're not obliged to, and why should they?


Because they don't make money out of selling phones, they want to make much more money out of people using phones on their network. A simple idea.

"'You don't understand, I actually need to buy this sim because the OTA update didn't update a specific field'
'You have a v3 sim sir, have a nice day'"

So why not support the connection and sell the nice man a V3 SIM if he wants one?


As I said earlier, that's something I can't comment on, I honestly don't know what happened and I'm not going to guess.




munchkin | Troll | Author | Artist | Citizen | Friend | Misanthrope

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All information contained in posts made by me shall be treated as PotatoZoo's own personal opinion unless otherwise specified.

 


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