More problems with Apache and WModem

Forums › Spark New Zealand (including Skinny and BigPipe) › More problems with Apache and WModem

aroberts

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#6874 1-Mar-2006 20:48

Hi. I have my new Apache and it is great except for the DUN problems.

The topic on this url..........
http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=5739
was closed so I thought I'd open a new one to see if anyone has had any success since November.

When I first got the Apache and connected, it worked fine, but now it just won't connect at all. I tried reinstalling the modem driver.

It seems to work OK using WModem via bluetooth, but not via USB.

Any ideas?
Andrew.

Jama

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#29624 2-Mar-2006 08:21

I have absolutely no problems using WModem via USB. Try deactivating Activesync, start Wireless Modem on Apache and plug it in. You should then have a modem called 'CDMA 1x USB Modem'

freitasm

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#29625 2-Mar-2006 08:26

Pretty much same here. Since that thread was locked I had no problems using the Apache via USB.

I recommend you check the following:

Make sure the USB Power Management is off (Control Panel | System | Hardware | Device Manager and scroll down to USB Root Hub. The Power Management tab should have a checkbox to turn Power Management on or off).

Make sure you are not using a USB Hub

Make sure this USB port is working

Try not to have ActiveSync configured for a schedule on your Pocket PC during the use as a modem

I've noticed that the driver will be installed and linked to a USB when you plug the cable. If you use another USB port later you will be actually adding another modem. If this is the case, check on the dialer program that you are selecting the corret modem from the drop down list.

aroberts

51 posts

Master Geek

#29676 2-Mar-2006 19:51

Still no luck.

I did the following:
-Unchecked the power management options on all USB Root Hubs in Device Manager
-I'm not using a USB hub
-The USB port is working as I used it for Active sync earlier (but I rebooted the PC afterwards).
-Deactivated Activesync by unchecking the Allow USB connections option.
-Activesync is not scheduled. I have some issues with Activesync not transferring everything which is discussed in a few places on the web so I'm not using it much yet.

I run WModem and press Start on the Apache and then plug in the USB cable. I can see the modem appear when I plug it in.

I then double click on my connection. I get the username screen, etc. but it just hangs when I get the Verifying Username/password popup. Just as you did earlier, Mauricio.

It all used to work with the Harrier. I am using the same modem .inf file as before. But WModem is the new version on the Apache. I can't try the Harrier again as I've had my number switched over to the Apache.

I was even using the same dial-up connection when I first tried it on the Apache and it worked that one time, but it just doesn't work anymore. I have since tried reinstalling the modem driver (.inf file) and creating a new dialup connection.

I don't really want to try a hard reset on the Apache, but that is looking like my next option.

Andrew.

freitasm

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#29682 2-Mar-2006 20:14

Very strange. When this problem happened to me I complained to someone I met during the AKL Convergence at the time - he reads Geekzone sometimes, he may even read these posts...

But as I said, it only had problems for a couple of days, and since then never more. Have you checked your account with Telecom to make sure you can use data (sometimes, something may go wrong and the settings are changed on their side)?

aroberts

51 posts

Master Geek

#29688 2-Mar-2006 20:49

My account must be OK as I can connect via Bluetooth with no issues.

If I run WModem and select Bluetooth, I can then use DUN via bluetooth and it seems to work everytime. I am connected via BT as I write this.

So, I guess it may be PC related.

I tried a different USB cable but no luck.

USB works fine if I go into Activesync and explore the device, I can transfer files both ways with no issues.

It is just USB via the CDMA 1x USB modem that seems to have this lock up while verifying the username/password. I'm using the std mobile@jamamobile

aroberts

51 posts

Master Geek

#29810 4-Mar-2006 15:40

Latest update..

1. I deleted the modem device again and the connection. Restarted the PC and installed the modem and created a new connection string.

But it does the same thing, it gets to the Verifying Username/Password popup and stops. And the Apache locks up and has to be restarted.

2. I did a hard reset on the Apache.

But tried the connection and the same thing happens.

3. I installed the CDMA 1X USB modem on a different PC.

Now when I connected, it worked! I was able to go on the net with no issues. But only the first time......

When I tried to connect a second time from the new PC, it has done exactly the same thing as the old PC. It now stops at the Verifying User popup and the Apache locks up.

I recall that is what happened on the old PC. I got one connection but no more.

So it seems each time I want to connect to the internet, I wil need a new PC. This could get expensive. :-)

freitasm

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#29812 4-Mar-2006 17:19

Could it be that those drivers you are using are old? Have you tried the ones we for download here?

Antivirus, Firewall, all allowing communications?

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aroberts

51 posts

Master Geek

#29827 4-Mar-2006 20:28

Thanks Mauricio.

The modem driver was an old one. I was using the Harrier one, but I realised there is a newer one on the CD that came with the Apache. Aha!!, I said. But no, the new driver just does the same thing.

I turned off the firewall and Virus protection, but still no.

I believe the driver and WModem.exe that you refer me to on Geekzone are the old Harrier ones. So you may want to follow up on this. I can send you the latest, but I don't trust mine and I assume you have them with your Apache.

The old Harrier's WModem.exe doesn't work on the Apache. It says Error opening port (COM8) when you try to start it.

I have a new theory. When I check the modem log, I can see bits of text being returned from the Apache back to the PC in response to some of the modem commands. Here is a snippet of the log:
03-04-2006 20:09:46.516 - Unknown Response
03-04-2006 20:09:46.516 - Recv: C<00>o<00>n<00>n<00>e<00>c<00>t<00>i<00>o<00>n<00> <00>T<00>y<00>p<00>e<00>(<00>U<00>S<00>B<00>,<00> <00>I<00>r<00>D<00>A<00> <00>o<00>r<00> <00>B<00>l<00>u<00>e<00>t<00>o<00>o<00>t<00>h<00>)<00> <00>a<00>n<00>d<00> <00>p<00>r<00>e<00>s<00>s<00> <00>"<00>S<00>t<00>a<00>r<00>t<00>"<00>.<00> <00>T
03-04-2006 20:09:46.516 - Unknown Response

If you look at the characters in between the nulls you can see that this is the text from the new WModem.exe screen on the Apache. It says:
Connection Type (USB, IRDA or Bluetooth) and press "Start". T

So, I think my WModem.exe may be corrupt. Do you know where I can get a copy? I can't seem to find this new version of WModem anywhere on the net.

freitasm

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#29828 4-Mar-2006 20:31

wmodem.exe is part of the ROM on this model. It can't become corrupt, unless you copy a file with the same name to the RAM (as in \Windows for example). If you have done this you can hard reset the Apache and this will restore everything to its original condition.

There isn't an update for wmodem.exe, and a Windows Mobile 5.0 update for the Apache should not be far away, but I wouldn't count on it being out this month.