My computer is quite new, a Dell Studio XPS, i7 processor, tons of RAM, Windows 7 64 bit, almost state-of-the-art, and performs flawlessly on a myriad of other tasks including full on HD video rendering. Using this very same computer I uploaded three video files to Vimeo of not inconsiderable size using the old Sierra Wireless device on the CDMA network; slow but rock-solid with no mishaps whatsoever. I have not been able to upload videos using the XT network using either the original Telecom branded USB device manufactured by ZTE nor with the newly acquired C885 Sierra Wireless device, although the later is more reliable than the Telecom branded device in that I do not incessantly get disconnected. With the C885 device I have only been disconnected twice in a week, so that’s a significant improvement, and I am grateful for small mercies

I have conducted speed tests using various online sites including the Telecom speed test.  They all report the same thing; no uploading happening and the test stalls out.

I believe I have been patient, even good-natured about the problems, I continue to pay my Telecom bill in total (despite what appears to be overcharging). I have spent an inordinate amount of time ‘on hold’ and my calls for problem solving have been entirely consistent with the persistence of the problem. The Philippines based help desk has been courteously unhelpful, totally, while the Telecom faults people seem to be doing their best (although their ingratiating over-use of my name during conversations is nauseating and counter-productive). The latest encounter ended with the Telecom representative promising to investigate and would get back to me, probably not for a week, he said. And I do get the feeling that the Telecom folks are being slightly less than honest with me, but that's just a feeling.

In the meantime I’m crippled.

I thought I would ask here if anyone has any suggestions or comments regarding what is happening. Your input shall be gratefully received.


Cheers