Authentication errors today

Forums › Spark New Zealand (including Skinny and BigPipe) › Authentication errors today

andynz

360 posts

Ultimate Geek
Inactive user

#70604 27-Oct-2010 13:11

Client told me they have lost internet in the office. Rang xtra CS said there were no problems but then confirmed there were authentication problems for some clients in Auckland.

no update on area effected or time scale to fix the problem.

Anyone else?

Cheers
Andy

1 | 2

467 posts

Ultimate Geek

Trusted

#396268 27-Oct-2010 13:42

Hi - an in Miramar, Wellington and have lost internet - since about 12.30pm today. On Telecom BB plan. (posting from cellphone)

Cheers,
Mike

Photographer/Videographer clickmedia.nz

lissie

495 posts

Ultimate Geek

#396287 27-Oct-2010 14:07

Yes its out in Jville too (posting from the neighbours unsecured network :-) )

I help authors publish their books - DIYPublishing.co.nz

clicknz

467 posts

Ultimate Geek

Trusted

#396299 27-Oct-2010 14:20

Hi again - after a bit of hunting on the TC site I see that they're aware of the problem, but no further info. Once again - thanks to GZ members to alert us to a problem (after quite a few router reboots & scratching of head).

Cheers,
Mike

Photographer/Videographer clickmedia.nz

garvani

1873 posts

Uber Geek

Trusted

#396310 27-Oct-2010 14:34

Fantastic.. Just been on the phone to complex support for 20mins, who thought it was the port to blame.. I was scratching my head earlier too, tried a new router etc.. Would have been good to know earlier but oh well :)

Im in Blenheim by the way, only have one customer effected.

MackinNZ

450 posts

Ultimate Geek

Lifetime subscriber

#396331 27-Oct-2010 15:19

I have one customer (in Auckland CBD) affected by this. Went offline about 12.30 and can't reconnect. I tried a different router and then called the Telecom helpdesk only to find this issue was the cause.

I'm still waiting for them to come back up.

andynz

360 posts

Ultimate Geek
Inactive user

#396346 27-Oct-2010 16:08

Once again Geekzone triumphs over direct Telecom CS who couldn't tell me anything apart from initially denying any problems at all. This was after a 20 minute wait for CS to talk to me.

My Telecom clients are still off-line after nearly 4 hours.

May I humble suggest looking at Xnet who we use in our office. Xnet CS answer the phone pretty quickly and have (touch wood) less issues than Telecom.

I don't work for Xnet, just happier with their service than others.

Cheers
Andy

polglase

266 posts

Ultimate Geek

Trusted

#396506 27-Oct-2010 20:52

I'm still down - everyone else back up yet?

Equinox IT

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lissie

495 posts

Ultimate Geek

#396551 27-Oct-2010 21:49

nope I'm still donw - this is crazy

I help authors publish their books - DIYPublishing.co.nz

BarTender

3606 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#396575 27-Oct-2010 22:18

Looks like bad stuff is going on and trying to be fixed:

http://twitter.com/telecomnz

And

http://www.telecom.co.nz/servicealerts

lissie

495 posts

Ultimate Geek

#396643 28-Oct-2010 07:47

Im still out - they are not waying anything new on twitter except they are sorry and it hasn't even been picked up in the media - is it all telecom or just some of us?

I help authors publish their books - DIYPublishing.co.nz