Bills Broken

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carlh

29 posts

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#70627 27-Oct-2010 20:14

bill.telecom.co.nz isn't working and wasn't working over the weekend.

If anyone from Telecom is reading this, can you PLEASE send my bill as a pdf attachment when you send the monthly email telling me my monthly balance (like everyone else does!)

Ta!

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#396477 27-Oct-2010 20:17

Is this for real?

carlh

29 posts

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#396521 27-Oct-2010 21:17

Hi johnr - for real in what way?

freitasm

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#396528 27-Oct-2010 21:24

I think JohnR was surprised with a personal request to have a PDF sent with the next email notification - knowing Telecom has probably more than3 million customers it would be hard for them to send the PDF as requested by one specific customer without knowing more detail - customer number, name, etc.

Unless you are of course suggesting Telecom send the PDF to everyone when sending out the notifications...

johnr

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#396532 27-Oct-2010 21:29

carlh: my bill

As above how would Telecom NZ know who you are from a post on a public forum?

ptinson

677 posts

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#396537 27-Oct-2010 21:30

I have tested the site just now and it is working for me.
Is your error a persistent one, or intermittent?

Paul

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Shock

534 posts

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#396570 27-Oct-2010 22:10

As a person who works for a company that distributes PDFs via email, the practicalities of sending email with Pdfs to a customer base as large as Telecom's firmly put them in the link to hosted bill category.

Connecting to UFB? Go with Bigpipe and use this link for free credit!

Damager

2125 posts

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#396577 27-Oct-2010 22:22

I've also been unable to view my latest online invoice for the past week. I wonder if there's some of sort of browser/adobe conflict?

My employer has 600,000 customers. We also use the link to hosted invoice... so I'm Telecom also on that one, but still cant view my bill.. I'll try again now and report back.

Edit:

Yeps, still rubbish. I get the following error, the same error for the last week:

Error 118 (net::ERR_CONNECTION_TIMED_OUT): The operation timed out.

Using Chrome and the latest Adobe Reader. Will try on Firefox and IE.

Edit: Connection time out on Firefox. IE9 brings up this link which didnt come up on the other browsers:

http://www.telecom.co.nz/binarys/ytloginerror.htm

with the following message.

We're sorry
To help ensure Your Telecom is available for all customers, you may sign in only once every 5 minutes.

Please wait a few minutes before signing in again.

Help Centre

Crikey Telecom, what's going on?

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Damager

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#396591 27-Oct-2010 22:44

Just as a thought.. Are these invoices hosted on a server owned by Yahoo? Just wondering!

plumebee

13 posts

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#396617 28-Oct-2010 00:09

I'm sure if you call 123 they will be able to assist.

carlh

29 posts

Geek

#396634 28-Oct-2010 06:54

OK I should have made myself clearer. It wasn't a request for a single bill to be sent to me personally, but a request (born of frustration) for Telecom to consider changing their system for all customers... I've also submitted the same request to them via their website.

As to them being too big to be able to do this, I can only comment that Vodafone, Mercury and my employer (the Ministry of Education) all seem to manage to send bills/payslips as pdfs by email....

[edited, wrong electricity company mentioned]

carlh

29 posts

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#396635 28-Oct-2010 06:56

@ptinson - just tried again (Thu 655am), still not working...

freitasm

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#396637 28-Oct-2010 07:21

Shock: As a person who works for a company that distributes PDFs via email, the practicalities of sending email with Pdfs to a customer base as large as Telecom's firmly put them in the link to hosted bill category.

I don't think so. My comment was on the basis of Telecom answering an individual request from a forum post without any further personal identifying information.

But sending the bills as attached PDF shouldn't be that big a problem.

The only thing I see as a downside (very important) is that many security exploits use PDF files as vectors. If Telecom sends out the invoices, people will "trained" to believe they are safe. Then anyone could just send spam with PDF attachments, claiming to be Telecom invoices and have a high number of people opening those without thinking the risk implications...

minigopher17

281 posts

Ultimate Geek

#396638 28-Oct-2010 07:21

I haven't been able to view my bill for weeks now. Hope that means I don't have to pay it since I don't know what it is!

Same diagnosis as others - connection times out on any browser, on Telecom Broadband. Maybe we all have to log individual issues with Telecom?

freitasm

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#396639 28-Oct-2010 07:25

Just tried here and I can login with two different accounts. One is coming ok, but the other (business one) comes with no invoice PDF, "there has been no recent activity on this account" and mobile broadband usage data is coming empty, and no plan information.

In both cases though I have no access to any PDF anywhere, anymore.

ptinson

677 posts

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#396645 28-Oct-2010 08:03

The issue that you are having is during which part of getting the bill?

Can you log in and select a billing period but no PDF is shown like freitasm is pointing out?

Can you not log in at all?

Where in the process is it breaking and do you get any error messages?

I will take the errors that Damager has posted back to the team that runs the front end of that service though.

I may need to have someone contact you carlh since you are the OP, so if you are happy with that can you please email/pm me your contact details?

Regards

Paul

meat popsicle

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