EVDO closure 30th November 2010

On November 30 2010 we will be closing the part of our CDMA 3G data network known as EVDO. This is the faster data component of the CDMA network and enables customers to access the Internet and Email from their Smartphone or data card / T-Stick.

What are we doing?

On November 30 2010 we will be closing the faster 3G data service on our CDMA network, also known as EVDO. Customers with a CDMA phone will continue to be able to make and receive calls and text messages. However, customers currently accessing Email, the Internet and downloadable content via a T-Stick or smart-phone using EVDO will experience considerably slower data speeds.

I am unable to establish a data connection after EVDO closure

If you are experiencing issues with data connection after the EVDO network closure then download our data connection file (PDF 150kb)

Why are we doing this?

We have chosen to close this service for a number of reasons. The data service on XT is considerably more advanced and offers a faster mobile broadband experience in more places for customers. In addition, we require the frequency spectrum that EVDO uses for the ongoing development of XT.

The release of EVDO spectrum is part of a series of changes that were always planned as part of the XT network development and expansion.


Will I be better off moving to XT?

XT provides mobile broadband (data) users with a superior 3G mobile broadband service when compared to the EVDO service on CDMA, and delivers wider coverage of 3G data services.
In addition, if you have an HSPA+ enabled device you will have access to HSPA+ data speeds.
XT data offers also provide the majority of customers with better value for money.

What does this mean to me (your customer)?

Voice and Text is not affected.

Customers continuing to access Email, the Internet and downloadable content via a T-Stick or smart-phone using EVDO will experience considerably slower data speeds after the 3G data service is closed.
 

Where I use my mobile broadband service, XT coverage is not as good as CDMA. Is there anything you can do for me?

If your device also supports Voice and Text - these services are unaffected by this closure.

If you continue to use your current device for data the speeds will slow considerably from the date of closure.

Over the past few months we have done a lot of work to improve the XT network and have an ongoing programme of work to continue to improve the coverage for our network
There are various options available to enhance your coverage. See your dealer for further details.

What are the XT Upgrade Offers?

To make it easy to move to XT, existing EVDO data users have been given a fantastic offer that contributes to the cost of a new XT handset. In many instances, a new XT data device will be free when you sign up to a new 24 month term. These offers are exclusively for customers that have used EDVO data services in the past 12 months. The offers in that letter will run until 31 March 2011.