No incoming calls and mobile data roaming in Indonesia?

Forums › Spark New Zealand (including Skinny and BigPipe) › No incoming calls and mobile data roaming in Indonesia?

freitasm

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#75151 13-Jan-2011 21:48

I am currently in Bali (Indonesia) for a conference and I am not able to receive incoming calls or use mobile data. I can place outgoing calls fine.

People calling my Telecom XT mobile number in New Zealand are greeted with "this number cannot be reached" (or similar). I can't use mobile data at all.

Yesterday, while in transit in Australia I was able to receive incoming calls and use mobile data.

I am connected to Indo XL here... Any ideas?

l43a2

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#426986 14-Jan-2011 00:17

give telecom roaming helpdesk a call on +64 3 371 0866

http://www.telecomroaming.co.nz/support/
http://www.telecomroaming.co.nz/journey/quickcheck/

VinLew

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#426989 14-Jan-2011 00:54

l43a2: give telecom roaming helpdesk a call on +64 3 371 0866

http://www.telecomroaming.co.nz/support/
http://www.telecomroaming.co.nz/journey/quickcheck/

You can make it a collect call so you don't get the bill shock

from memory Telecom advised you to make collect calls to their helpdesk in a roaming brochure. Don't quote me on it though.

akia

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#427071 14-Jan-2011 10:31

Mauricio, I got your tweet so I currently have the roaming engineer looking into this as I type this.

PeebZ

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#427235 14-Jan-2011 18:04

VinLew:
l43a2: give telecom roaming helpdesk a call on +64 3 371 0866

http://www.telecomroaming.co.nz/support/
http://www.telecomroaming.co.nz/journey/quickcheck/

You can make it a collect call so you don't get the bill shock from memory Telecom advised you to make collect calls to their helpdesk in a roaming brochure. Don't quote me on it though.

No Bill shock
Certain numbers are zero rated whilst roaming. For example the roaming help desks UAN 33710866 and *333 (from your prepaid mobile).

VinLew

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#427240 14-Jan-2011 18:33

PeebZ:
VinLew:
l43a2: give telecom roaming helpdesk a call on +64 3 371 0866

http://www.telecomroaming.co.nz/support/
http://www.telecomroaming.co.nz/journey/quickcheck/

You can make it a collect call so you don't get the bill shock from memory Telecom advised you to make collect calls to their helpdesk in a roaming brochure. Don't quote me on it though.

No Bill shock
Certain numbers are zero rated whilst roaming. For example the roaming help desks UAN 33710866 and *333 (from your prepaid mobile).

When mum was working in aussie 3 years ago, we got billed $1000 from Telecom for calls to the roaming helpdesk (she struggles with tech) and after a while on the phone to them they only agreed to drop it to $600.

EDIT: The phone number she was calling was +64 3 371 0866

freitasm

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#427241 14-Jan-2011 18:43

Got a phone call from Telecom this morning, so incoming calls are working now. Still no mobile data, but not too worried about this one since I am not planning in using it between the hotel and airport when I leave tomorrow.

Thanks Akia for arranging for someone to call me.

chrhodes

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#427263 14-Jan-2011 20:27

Hi

The caller was me. Glad it is working now.

I love the way that I'm called an engineer. I am in fact the architect for roaming :-)

Glad we could try to help

Equinox IT

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freitasm

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#427264 14-Jan-2011 20:30

Thanks for the call. Incoming calls are working now. The conference ends today and my flight is not until 10pm tomorrow... I plan to spend a bit more time outdoors, so won't be spending too much time with my mobile ;)