Changing Text Plans Problem

Forums › Spark New Zealand (including Skinny and BigPipe) › Changing Text Plans Problem

jackfry

227 posts

Master Geek
+1 received by user: 7

#75272 15-Jan-2011 15:01

Hey,

Since Unlimited is running out this month, I waited until my month cycle had finished (yesterday) and decided to change plans since you have to before the 31st, to get the 5000 texts a month.

So I ring up *333 and follow all the prompts but only allows me to select remove unlimited text or join text 150. So I removed unlimited and waited till today to ring back, so I did and now im on text casual. Following all the prompts and still I cant get any options to change to the new 2500(Double) text plan....

Has anyone else tried changing plans and had this problem?? How did you resolve it?

Thanks!

munchkin

939 posts

Ultimate Geek
+1 received by user: 16

Trusted

#427451 15-Jan-2011 17:08

Call the Telecom helpdesk and have a CSR change the plan for you.

If you're a prepaid customer, the number to call is 0800 32 32 32 then option 5 then option 5
If you're a postpaid customer, call *123, at the prompt, say "Change my text plan"

Alternatively, you can call into any Telecom store and have them change the plan for you, too.

hamish225

1430 posts

Uber Geek
+1 received by user: 215

ID Verified

#427475 15-Jan-2011 18:04

Why would you remove it though? lol

*Insert big spe*dtest result here*

jackfry

227 posts

Master Geek
+1 received by user: 7

#427479 15-Jan-2011 18:08

hamish225: Why would you remove it though? lol

Obviously you dont know that unlimited is finished at the end of the month, so its no use to me since I wont top up until im on the 5000 text.