Hi all

I recently moved house and decided to instal wireless broadband with Planet Communications.  I have used Planet for in excess of 15 years and have found them both efficient and helpful.  You actually get to talk to a REAL person when you ring the support line.

15 days ago, the technician from Planet installed a router, together with all the necessary connections and software and checked everything out as being A OK.

Except for one vital thing - authentification for the internet connection.  No problem, said Gavin, I'll just log a fault report with Telecom - it just needs someone to flick a switch and all should be good tomorrow.

Initially, he had to file something called a "service request" with Chorus.  As I understand it, all wireless broadband connections have to have something called "tunnelling" - which is something Telecom (or Chorus) takes care of.

To cut a long story short, I still don't have authentification, though Gavin has rung many times to check on what's been happening.  The other day, he was told that the fault report had been signed off by the customer (that's me) as being complete.  Nobody from Telecom has been in touch with me, though the fault report has my phone number listed.

The house in question had a working wireless connection (with Telecom) a week before I moved in.  The connection was cancelled when they moved out, so it's not like there's any sort of physical problem here.

Last night Gavin texted me to say that the connection should have been fixed yesterday, but now would definitely be working today.

It's not working.  I'm at my wit's end.  I'm already paying for this non existant connection at the rate of $90 per month (which includes a VoIP service).

Is Telecom deliberately sabotaging this connection, bcause I'm not their customer???