2701 HGV-W frequent disconnects - session failed in the system log

Forums › Spark New Zealand (including Skinny and BigPipe) › 2701 HGV-W frequent disconnects - session failed in the system log

glasairnz

18 posts

Geek

#76263 31-Jan-2011 20:12

Hi, I am getting disconnects for just a few minutes several times a day on this newly installed 2701. I have tried an upstream MTU of both 1500 (the default) and 1492. Can anyone help with this or is it just another case of a faulty unit:

Type Date/Time Event Description

INF
2011-01-31T19:33:29+13:00
cwmd: retried session started, server: 'https://acs-01.telecom.co.nz:17016/cwmpWeb/CPEMgt', event code(s): '0 BOOTSTRAP'

WRN
2011-01-31T19:34:29+13:00
cwmd: httpc_poll_dispatch - Connection timed out

WRN
2011-01-31T19:34:29+13:00
cwmd: session failed...

INF
2011-01-31T19:34:29+13:00
cwmd: session will be retried in 257244(ms)

The system log entry is above.
Thanks
Mike

PlainsIT

2 posts

Wannabe Geek

#449290 17-Mar-2011 16:31

Hi,

I have not seen an answer to this problem, and as I am having the same thing happen, wondered if anyone has solved this.

Original log entries are as before:
WRN 2011-03-10T15:15:01+13:00 cwmd: session timed out...
INF 2011-03-10T15:15:01+13:00 cwmd: session will be retried in 194173(ms)
INF 2011-03-10T15:18:31+13:00 cwmd: retried session started, server: 'https://acs-01.telecom.co.nz:17016/cwmpWeb/CPEMgt', event code(s): '0 BOOTSTRAP'

Now they have changed to:
WRN 2011-03-17T14:37:38+13:00 cwmd: authentication has already been tried once and we still don't get in
WRN 2011-03-17T14:37:38+13:00 cwmd: session failed...
INF 2011-03-17T14:37:39+13:00 cwmd: dns query 291019010565.bootstrap.cms.2wire.com on retry 1855
INF 2011-03-17T14:37:39+13:00 cwmd: session will be retried in 227786(ms)
INF 2011-03-17T14:41:36+13:00 cwmd: retried session started, server: 'https://acs-01.telecom.co.nz:17016/cwmpWeb/CPEMgt', event code(s): '0 BOOTSTRAP'

That suggests it might be a Telecom thing.

Any suggestions would be appreciated.

Many thanks,
Nick

cyril7

9073 posts

Uber Geek
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Subscriber

#449306 17-Mar-2011 17:27

Hi, so are these dropping just PPP or DSL signal also, what are the line stats on your modems.

Cyril

PlainsIT

2 posts

Wannabe Geek

#449337 17-Mar-2011 19:26

2Wire Modem - 17/3/2011

DSL Link Errors

Collected for 7Days3:37:09
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 309 6 0 1:53:43
Loss of cell Delineation 69 2 0 2:03:49

DSL
Link Retrains: 0 0 0 0:00:00
DSL Training Errors: 0 0 0 0:00:00
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 0 0 0 0:00:00
Loss of Signal Failures: 0 0 0 0:00:00
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 0 0 0 0:00:00
Cum. Seconds w/Errors: 82 4 0 1:53:43
Cum. Sec. w/Severe Errors: 5 0 0 11:13:31
Corrected Blocks: 16814 160 0 0:16:42
Uncorrectable Blocks: 332 6 0 1:53:43
DSL Unavailable Seconds: 32 0 0 7Days3:36:36

Note there's always some hacker activity - recently a couple of floods.

Many thanks,
Nick

glasairnz

18 posts

Geek

#449344 17-Mar-2011 19:48

In the end I just replaced mine with a cheap ADSL2+ modem/router as I really can't be bothered with gear that just doesn't work. Rock solid now on the same connection.