anyone else having recent problems with Xtra and SMTP

Forums › Spark New Zealand (including Skinny and BigPipe) › anyone else having recent problems with Xtra and SMTP

jim.cox

224 posts

Master Geek

#76449 2-Feb-2011 15:15

We use a Microsoft Server 2003 box

Running Exchange

With an SMTP connection to XTRA our ISP

Recently, within the last week, we have been having issues with outgoing mail

The queue appears to stall - no messages are passed

Up until recently its all been working very reliaibly

Is anyone else seeing issues like this ?

As I'm wondering if the problem is with us here or there down the wire

=mjc=
.

rscole86

4973 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#434306 2-Feb-2011 15:18

I have been having intermittant problems with their smtp server, but it has only been affecting one address, on one domain.
Just put it down to shit luck so far, as it's so random, and rare, that I cannot pinpoint anything.

ptinson

677 posts

Ultimate Geek

Trusted

#434311 2-Feb-2011 15:23

Which SMTP server are you using as your gateway?

Paul

meat popsicle

jim.cox

224 posts

Master Geek

#434333 2-Feb-2011 16:05

still using smtp.xtra.co.nz

There doesnt seem to be a way to set the exchange connector to use either a given port or SSL, so haven't switch to send.xtra

And its been dead reliable up until about a week ago :(

=mjc=
.

Ragnor

8218 posts

Uber Geek

Trusted

#434543 2-Feb-2011 22:34

Why not just have exchange do the sending itself, all you need it a static ip and port 25 unblocked (assuming you are on Telecom ADSL connection).

ptinson

677 posts

Ultimate Geek

Trusted

#434646 3-Feb-2011 08:43

jim.cox: still using smtp.xtra.co.nz

There doesnt seem to be a way to set the exchange connector to use either a given port or SSL, so haven't switch to send.xtra

And its been dead reliable up until about a week ago :(

Are you a domain customer and we are relaying your mail?
Have you raised a case with the Broadband helpdesk on 0800 22 55 98 for this as well?

If you have raised a call please PM me your details and i can pass them on to the mail admin i know.

Regards

Paul

meat popsicle

jim.cox

224 posts

Master Geek

#434651 3-Feb-2011 08:50

Ragnor: Why not just have exchange do the sending itself, all you need it a static ip and port 25 unblocked (assuming you are on Telecom ADSL connection).

Because that is not happening -even giving it a > 24hr reply period - just sits there retrying ...

=mjc=
.

jim.cox

224 posts

Master Geek

#434690 3-Feb-2011 10:20

ptinson:

Are you a domain customer and we are relaying your mail?

Yuo

ptinson:

Have you raised a case with the Broadband helpdesk on 0800 22 55 98 for this as well?

Not yet

I note that I can't pinging smtp.xtra.co.nz gives me no reply...

=mjc=
.

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ptinson

677 posts

Ultimate Geek

Trusted

#434727 3-Feb-2011 11:21

jim.cox:
ptinson:

Are you a domain customer and we are relaying your mail?

Yuo

ptinson:

Have you raised a case with the Broadband helpdesk on 0800 22 55 98 for this as well?

Not yet

I note that I can't pinging smtp.xtra.co.nz gives me no reply...

That may be by design though. There is more then a few devices between you and the device holding the IP for that name:)

Please make sure you log a call.

Paul

meat popsicle

jim.cox

224 posts

Master Geek

#434735 3-Feb-2011 11:37

ptinson:

Please make sure you log a call.

Paul

I tried (more than once)

So far I keep getting the "we are overlaoded message"

then two tracks of on-hold musak -

finishing with the endless ring ring ....

sigh

=mjc=
.

jim.cox

224 posts

Master Geek

#435164 4-Feb-2011 08:59

All soprted now :)

So big yups to all the Telecom staff that genuinely tried to help (there werer several)

Eventualy got the right Telecom staffer on the phone.

One informed, informative and friendly chat later we know whats up (thankx, Alistair)

It was just us

Changes put in ploace by Yahoo's take over of XtraMail meant our system - now well over a decade old (.TRUE.) - needed to be changed

Smtp.xtra is being retired - with access being progressiovely blocked by address - and our turn had come

=mjc=
.

ptinson

677 posts

Ultimate Geek

Trusted

#436173 7-Feb-2011 10:59

jim.cox: All soprted now :)

So big yups to all the Telecom staff that genuinely tried to help (there werer several)

Eventualy got the right Telecom staffer on the phone.

One informed, informative and friendly chat later we know whats up (thankx, Alistair)

It was just us

Changes put in ploace by Yahoo's take over of XtraMail meant our system - now well over a decade old (.TRUE.) - needed to be changed

Smtp.xtra is being retired - with access being progressiovely blocked by address - and our turn had come

Where are you pointing your exchange setup to now?

Its not entirely true that smpt.xtra is going away, for business users this is effectively what is happening ( business = domain name holder) but from what I recall this is a migration not a blocking exercise.

For general broadband and @xtra email addresses there is no current plan to turn smtp.xtra off.

Paul

meat popsicle