HTC Desire Z not receiving/sending MMS on XT.

Forums › Spark New Zealand (including Skinny and BigPipe) › HTC Desire Z not receiving/sending MMS on XT.

kelsbels

4 posts

Wannabe Geek

#77226 12-Feb-2011 15:20

Hi everyone,

I've had my Desire Z for a month or so now and loving it :) The only problem I'm having is that it won't send or receive MMS. I've scrolled the internet looking for solutions & pretty sure I have all my settings correct. I've called Telecom but they can't help much as I purchased the phone through Mobicity.co.nz, who I have also called with the same outcome. Luckily, I am able to view my MMS through mygallery but I would still like to be able to download them on my phone. I was just wondering if anyone has a solution to my problem? And simple terms please ;P I am a novice.

Oh and the other thing is, I live in a rural area, not the city so could the frequency be the issue?

Thanks very much!

kyhwana2

2563 posts

Uber Geek

#438607 12-Feb-2011 15:28

Did you get the NextG Desire Z? If you get a signal, the frequency shouldn't be an issue. You did setup the MMS settings?

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kelsbels

4 posts

Wannabe Geek

#438713 12-Feb-2011 22:17

Hi, yes it's the NextG/XT compatible one and I think I've setup the MMS settings.... I have the MMS APN correct as far as I can see & also the settings in my messages are checked to retrieve MMS automatically.

BarTender

3585 posts

Uber Geek

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Lifetime subscriber

#438754 13-Feb-2011 08:01

You can try logging into mmsgallery.telecom.co.nz and see if you can send your own phone a MMS.

I would guess it's incorrect config, if you can't figure it out you can try going into a Telecom store and see if they can sort you. I'm sure it's just something that you havn't set right on your phone.

qraider

374 posts

Ultimate Geek

#438889 13-Feb-2011 17:01

umd question, but have you checked the settings as per this post: http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=64219 ?

Current Phone:
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kelsbels

4 posts

Wannabe Geek

#438915 13-Feb-2011 18:15

Yes thanks, I have tried sending one to my phone but nothing will download. The message comes through saying I have an MMS but it won't download it. And sending them just gets a failure notice.

And yes, I've got those same APN settings as listed in that post. I've deleted mine and reset them many times and still doesn't make any difference.

Next stop, Telecom shop.

Thanks!

scottr

262 posts

Ultimate Geek

Trusted

#439017 13-Feb-2011 22:01

for desire Z (android in general) set apn types to (case sensitive!):

internet -> 'default'
mms -> 'mms'

Capitals will not work, anywhere, and names must be set.

kelsbels

4 posts

Wannabe Geek

#439068 14-Feb-2011 07:08

Hi, yes I have that correct too. The only thing the guy from Mobicity could suggest was a hard reset but I'd rather explore all options before doing that, and I don't think that will necessarily work anyway.