Telecom GMAIL problems?

Forums › Spark New Zealand › Telecom GMAIL problems?

tombrownzz

147 posts

Master Geek
Inactive user

# 77246 13-Feb-2011 03:46

For the last 3 days whenever I go to gmail.com or go to google.co.nz and click on 'gmail', it takes about 30 seconds for the gmail login page to load. All other google sites like news,maps load instantly. Anyone else having this problem on telecom broadband?

snnet

474 posts

Ultimate Geek

# 438746 13-Feb-2011 04:41

fine for me....

rattewisday

192 posts

Master Geek

# 438747 13-Feb-2011 04:54

Try running a traceroute and post what comes out..

freitasm

BDFL - Memuneh
65002 posts

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Geekzone

Lifetime subscriber

# 438758 13-Feb-2011 08:41

Have you changes the DNS used by your PC or router?

tombrownzz

147 posts

Master Geek
Inactive user

# 439063 14-Feb-2011 01:18

the problem seems to be fixed now. i'll try over the next few days. If I do decide to do a traceroute how can I do this without giving away my ip address to the whole world to see?

Ragnor

8035 posts

Uber Geek

Trusted

# 439130 14-Feb-2011 10:15

Just drop the first couple of hops from the text you paste if you're paranoid about it

Tracing route to gmail.com [66.102.7.19] over a maximum of 30 hops:

3 1 ms 1 ms 1 ms ge-2-0-0-948.internet.ie1.telstraclear.net [218.101.61.57]
4 1 ms 1 ms 1 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
5 1 ms 1 ms 1 ms 203.167.233.10
6 139 ms 138 ms 138 ms i-0-1-4-0.tlot-core01.bx.reach.com [202.84.142.118]
7 137 ms 137 ms 138 ms i-2-5.tlot03.bi.reach.com [202.84.251.242]
8 138 ms 138 ms 138 ms 72.14.197.53
9 138 ms 138 ms 138 ms 216.239.43.12
10 148 ms 144 ms 143 ms 72.14.239.246
11 133 ms 133 ms 132 ms lax04s01-in-f19.1e100.net [66.102.7.19]

tombrownzz

147 posts

Master Geek
Inactive user

# 439300 14-Feb-2011 15:44

The gmail problem is happening again. Ok here is the traceroute. I took out the ip addresses and replaced them with X.

Tracing route to gmail.com [74.125.127.83]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms XXX.XXX.X.X
2 38 ms 52 ms 34 ms XXX-XXX-XXX-X.jetstream.xtra.co.nz [XXX.XXX.XXX.
X]
3 * * * Request timed out.
4 37 ms 34 ms 34 ms ae4-10.akbr5.global-gateway.net.nz [XXX.XX.XXX.X
XX]
5 36 ms 34 ms 40 ms ae1-2.akbr4.global-gateway.net.nz [XXX.XX.XX.XX
]
6 36 ms 34 ms 40 ms ae1-10.tkbr9.global-gateway.net.nz [XXX.XX.XXX.X
X]
7 164 ms 161 ms 159 ms so6-0-3.labr5.global-gateway.net.nz [XXX.XX.XXX.
XX]
8 176 ms 161 ms 168 ms so1-0-3.lebr6.global-gateway.net.nz [XXX.XX.XXX.
XX]
9 197 ms 202 ms 195 ms XX.XX.XXX.XXX
10 170 ms 282 ms 175 ms XXX.XXX.XX.XXX
11 214 ms 213 ms 211 ms XX.XX.XXX.X
12 184 ms 213 ms 185 ms XX.XXX.XXX.XXX
13 186 ms 211 ms 182 ms XXX.XXX.XX.X
14 184 ms 211 ms 210 ms pz-in-f83.1e100.net [XX.XXX.XXX.XX]

freitasm

BDFL - Memuneh
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Geekzone

Lifetime subscriber

# 439305 14-Feb-2011 15:51

Again, have you made changes to the DNS configuraton on your PC or router?

Talkiet

4232 posts

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# 439307 14-Feb-2011 15:53

tombrownzz: The gmail problem is happening again. Ok here is the traceroute. I took out the ip addresses and replaced them with X.

Tracing route to gmail.com [74.125.127.83]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms XXX.XXX.X.X
2 38 ms 52 ms 34 ms XXX-XXX-XXX-X.jetstream.xtra.co.nz [XXX.XXX.XXX.
X]
3 * * * Request timed out.
4 37 ms 34 ms 34 ms ae4-10.akbr5.global-gateway.net.nz [XXX.XX.XXX.X
XX]
5 36 ms 34 ms 40 ms ae1-2.akbr4.global-gateway.net.nz [XXX.XX.XX.XX
]
6 36 ms 34 ms 40 ms ae1-10.tkbr9.global-gateway.net.nz [XXX.XX.XXX.X
X]
7 164 ms 161 ms 159 ms so6-0-3.labr5.global-gateway.net.nz [XXX.XX.XXX.
XX]
8 176 ms 161 ms 168 ms so1-0-3.lebr6.global-gateway.net.nz [XXX.XX.XXX.
XX]
9 197 ms 202 ms 195 ms XX.XX.XXX.XXX
10 170 ms 282 ms 175 ms XXX.XXX.XX.XXX
11 214 ms 213 ms 211 ms XX.XX.XXX.X
12 184 ms 213 ms 185 ms XX.XXX.XXX.XXX
13 186 ms 211 ms 182 ms XXX.XXX.XX.X
14 184 ms 211 ms 210 ms pz-in-f83.1e100.net [XX.XXX.XXX.XX]

You're being way too paranoid. all the way through to hop 8 the addresses are there anyway (except hop 2) and hops 9-13 are more interesting.

In any case, 200 odd ms to gmail is fine. I don't think it's your raw connectivity at fault here.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

snnet

474 posts

Ultimate Geek

# 439362 14-Feb-2011 17:51

Oh no! Your computer is displaying an IP address :)
FYI there wasn't any need to mask anything- the first IP would be an internal network IP and the rest is open and public on the internet anyway (in fact many users would share the same route)
I get the same 200ms to gmail.com when connected to my Telecom router over wifi.. it's fine like TalkieT says :)

Ragnor

8035 posts

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Trusted

# 439385 14-Feb-2011 18:26

What browser are you using Tom?

Test with an different browser and see if you get the same problem, the most common browsers people use are:
Internet Explorer, Firefox, Safari, Chrome and Opera

tombrownzz

147 posts

Master Geek
Inactive user

# 439791 15-Feb-2011 13:28

Ragnor: What browser are you using Tom?

Test with an different browser and see if you get the same problem, the most common browsers people use are:
Internet Explorer, Firefox, Safari, Chrome and Opera

i was using google chrome. i tried internet explorer and gmail loaded perfectly. i am not using google's dns. i am using telecom's obtain address automatically. oddly gmail now works perfectly in google chrome so maybe telecom fixed the issue. why would IE work and not chrome?