I thought bonus topups had ended?

Forums › Spark New Zealand (including Skinny and BigPipe) › I thought bonus topups had ended?

mxpress

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#77257 13-Feb-2011 14:48

I just purchased a $20 XT top up from Countdown, for my partner's phone. I explained to her that she would probably get some sort of prize, which may or may not be useful, but when I read the top up voucher, it only mentioned the bonus top up offers and nothing about spot prizes. Now I could understand if this was an old voucher, but I only purchased it a few minutes ago. Does this mean that my partner will get a $5.00 bonus top us as stated on the voucher? As far as I am conerned, she should as this is a newly printed voucher. I intend to take this up with Telecom if no credit is forthcoming. If telecom have not updated their prepaid vouchers (which are till printed when sold) with details of the now promo, then surely this makes them liable.??

mxpress

joff_nz

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#438856 13-Feb-2011 14:49

Shouldn't you take it up with Countdown?

sbiddle

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#438860 13-Feb-2011 15:12

The vouchers are handled by e-pay who run a software app on the Progressive POS software (modified Retalix Storeline) which connects over the internet to process the transactions. These messages are included in text files which are controlled by e-pay. Your best bet is to complain directly to e-pay as they are responsible for this, Progressive stores can't change or edit these but could no doubt escalate it with e-pay.

SteveON

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#438880 13-Feb-2011 16:31

It's $5, the voucher is old. You have no case. Does it say anywhere "see terms and conditions"?

mxpress

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#438885 13-Feb-2011 16:51

The voucher was printed this afternoon so it's not old. I am not concerned about the $5.00 either, it's the principal. No where on the ticker does it say the promo has expired. How many other such misleading and out of date vouchers are being printed each day with this old promo on them? My point is that telecom should be making sure that the correct details are on "their" pre pay vouchers, just like Lotto has to make sure their Lotto tickets are correct. At the end of the day, it doesn't matter who sold, printed or manages them. They are sold as Telecom vouchers. They should be correct or am I expecting too much here?

mxpress

sbiddle

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#438903 13-Feb-2011 17:42

Have you tried contacting Telecom or e-pay yet on the support numbers printed on the voucher? What did they say?

mxpress

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#438905 13-Feb-2011 17:47

I haven't contacted anyone yet as the voucher won't get used until tomorrow. I will then see what happens and report the results.

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l43a2

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#438911 13-Feb-2011 17:54

are you serious ? :(

joff_nz

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#439082 14-Feb-2011 08:25

The bonus is not going to be loaded. That promo has ended, and it is an error on EPAYS part. Still you should be going back to Countdown as your relationship is with them.

They will (or may choose not to) chase it up with Epay.