Sudden poor reception on Telecom XT in Lower Hutt

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StarBlazer

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#77352 15-Feb-2011 11:21

I occasionally work from home and have found the last couple of times that the reception I'm getting has gone from almost full signal to 0-1 bars and even unable to make or receive phone calls. It's a work phone so I can't change provider or phone (HTC Touch2). At work (on The Terrace) I get full signal so I don't think it's the phone.

I live in Lower Hutt which I would expect to be well serviced. Is there anyone I can raise this with - I've not contacted Telecom yet (which will have to go through my work IT dept) as I don't really have time for the runaround that I'm sure to get. Although the problem is that if work can't get me at home they may stop me working from home!

Has anyone had this issue before and got a good result - is it worth the time and effort?

Procrastination eventually pays off.

SteveON

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#439704 15-Feb-2011 11:41

Maybe the cell is being worked on?

Going from full to 1 is not likely a sign of cell breathing, I would think there is a cell issue.

tombrownzz

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#439788 15-Feb-2011 13:25

definetely report this to telecom when you get home dude. if no ones reported it then it may not get fixed.

munchkin

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#439814 15-Feb-2011 14:10

Noticed there was really poor coverage this morning on my commute; Pomare through to Petone the best I could get was 1 bar only.

StarBlazer

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#439826 15-Feb-2011 14:35

tombrownzz: definetely report this to telecom when you get home dude. if no ones reported it then it may not get fixed.

I presume just ringing the standard customer service line 0800 800 123.

Procrastination eventually pays off.

munchkin

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#439832 15-Feb-2011 14:52

StarBlazer:
tombrownzz: definetely report this to telecom when you get home dude. if no ones reported it then it may not get fixed.

I presume just ringing the standard customer service line 0800 800 123.

Try ringing 120 from a landline or a Telecom mobile.

StarBlazer

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#439834 15-Feb-2011 14:52

munchkin:
StarBlazer:
tombrownzz: definetely report this to telecom when you get home dude. if no ones reported it then it may not get fixed.

I presume just ringing the standard customer service line 0800 800 123.

Try ringing 120 from a landline or a Telecom mobile.

Thanks - I'll let you know what they say.

Procrastination eventually pays off.

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Morph

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#439927 15-Feb-2011 18:06

Maybe the mountains grew or you sunk more?

StarBlazer

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#444980 2-Mar-2011 21:09

I eventually got around to calling Telecom. Got transferred a couple of time and spent around 30 minutes on the phone to the support people giving them all the details.

Apparently I'm about 500mtrs from a tower and another one is about 1k away. They had some reported faults before Christmas and they got checked out. Mine has been added to the list!

He asked me to call them back in a couple of weeks (gave me a call number and a phone number) if either the reception had not improved or if I had not heard back from them.

Last time I checked there was no change, so I will give them another week before calling.

Will let you know if any change - I was glad at least to get through to someone who actually took proper details and not just fobbed me off with some lame excuse.

Cheers

Procrastination eventually pays off.