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17 posts

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Topic # 7745 6-May-2006 18:34

Whats going on with useage caps?

An example of the discrepancies currently happening:

Xtra BASIC package $29.95 month gives you 256 kbps but with a 200MB data cap, then 2c per MB
Slingshot EXPRESS $29.95 month gives you 256 kbps with a 3GB data cap, no excess data charge just reduced speed.

Both are for line rental customers and both charge an additional $10 month if not.

Now the question is who in their right mind would not switch to Slingshot?  What is Telecom/Xtra doing????  Anyone know?

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Reply # 35096 6-May-2006 19:28
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Just a few reason’s people like to stay with telecom;

1) Greater levels of support* is available, either via Retail or Telephone (24 hours a day 7 days a week for broadband)
2) Have one communications bill
3) Support a NZ based company, with NZ based staff
4) Need I say it, but slingshots Indian call centres?? (Please note this is not a racist comment, and I have no issues with foreign national call centre staff based in
New Zealand. I just think that call centre staff supporting NZ products should be based in New Zealand) 

*When I say greater, I mean you are dealing with CSR reps who can attempt to fix an issue; where as Sling Shot must go via Telecom Wholesale. To put it simply, Point of Contact, Point of Solution for many things.

And of course there is Annette Presley, me for one, I just cant stand her

Edit - Clear up confusion by a fellow geekzone member regarding point number 4.

Cheers









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Reply # 35098 6-May-2006 19:43

Yes, she does grate a bit.

Valid points above but it still irks me that xtra/telecom hasn't seen fit to bring their caps into line with the competitors, or do I not know something and could this be something telecom is looking into?

The single bill thing is whats keeping me, but for how much longer???

 
 
 
 


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Reply # 35099 6-May-2006 19:58
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Hi Kane

Where abouts are you located in NZ? While broadband is not my specialist area, I am always willing to help a customer in need.

What sorta of usage do you currenly use (in terms of data caps)? and what are you using the internet, or i.e, is speed an important factor to you, 256k enough?

Cheers









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Reply # 35111 6-May-2006 21:47

Auckland.

Primarly useing bittorents to download television episodes from the US and UK. Though not all these programs are airing at the same time, I'de usually be downloading (and uploading) between 2- 4 shows a week - @ 350MB an episode. So you can see a 1GB cap is eaten away very quickly.




256 Kbps is adequate but I prefer 2-4Mbps. Currently been using xtra's Explorer @ home plus works allowance, but the slingshot plan does look enticing.

The problem with bittorents is they are very dependant on the upload from peers and seeders, and these rarely match the 2 MBps.

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Reply # 35113 6-May-2006 22:01
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Hi kane007, What is your current plan? Have you though about the Xtra Broadband EXPLORER plan? $49.95 / Month With calling, 5GB cap @ 3.5Mbit (Max Speed). Being with Telecom also lets you take advanage of Telecoms Anytime and Anytime Plus Plans, and discounts of various smart phone services, like Caller Display and Call Minder. Also take advange of Telecoms GO One Bill plan if you are currently a Telecom Go Prepaid Customer or one of our monthy plans.

For more information visit http://www.telecom.co.nz/anytime http://www.telecom.co.nz/goonebill

Cheers







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Reply # 35122 7-May-2006 00:08
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kane007: Whats going on with useage caps?

An example of the discrepancies currently happening:

Xtra BASIC package $29.95 month gives you 256 kbps but with a 200MB data cap, then 2c per MB
Slingshot EXPRESS $29.95 month gives you 256 kbps with a 3GB data cap, no excess data charge just reduced speed.

Both are for line rental customers and both charge an additional $10 month if not.

Now the question is who in their right mind would not switch to Slingshot? What is Telecom/Xtra doing???? Anyone know?


Now, that reminds me. How is 3GB only 14 times more than 200MB???? Correct me if I'm wrong, but something doesn't seem right with Annette's adding......

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Reply # 35129 7-May-2006 01:01
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DKS1DR: Now, that reminds me. How is 3GB only 14 times more than 200MB???? Correct me if I'm wrong, but something doesn't seem right with Annette's adding......


Here is me correcting you because you are wrong.

3GB = 3000MBs (in this instance at least)
3000MB - 200MB = 2800MB
2800MB / 200MB = 14

Therefore on a 3GB cap plan you get 14 times MORE data than a 200MB plan

Now it seems the performance of our education system is lacking... how to we regulate that one?!

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Reply # 35189 8-May-2006 13:45
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nzbnw: Just a few reason’s people like to stay with telecom;

1) Greater levels of support* is available, either via Retail or Telephone (24 hours a day 7 days a week for broadband)
2) Have one communications bill
3) Support a NZ based company, with NZ based staff
4) Need I say it, but slingshots Indian call centres??

*When I say greater, I mean you are dealing with CSR reps who can attempt to fix an issue; where as Sling Shot must go via Telecom Wholesale. To put it simply, Point of Contact, Point of Solution for many things.

And of course there is Anette Presley, me for one, I just cant stand her


Don't forget:

5) Inertia AKA "Better the devil you know"




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Reply # 35354 10-May-2006 00:45
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nzbnw: Hi kane007, What is your current plan? Have you though about the Xtra Broadband EXPLORER plan? $49.95 / Month With calling, 5GB cap @ 3.5Mbit (Max Speed). Being with Telecom also lets you take advanage of Telecoms Anytime and Anytime Plus Plans, and discounts of various smart phone services, like Caller Display and Call Minder. Also take advange of Telecoms GO One Bill plan if you are currently a Telecom Go Prepaid Customer or one of our monthy plans.

For more information visit http://www.telecom.co.nz/anytime http://www.telecom.co.nz/goonebill

Cheers


Do you work for Telecom?

Its not that much harder having 2 bills.

I think ihugs plans are the best, i pay $79.95 per month for 3.5mbps/512kbps with 30GB data plus free unlimited uploads... i have uploaded over 25gb this month so in total, i got over 55GB for $79.95..... adn torrents go much faster becuz ur sharing alot more upload - which also doesnt come off your cap which rocks :)

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