Xtra email servers not accepting email? [18/02/2011]

Forums › Spark New Zealand (including Skinny and BigPipe) › Xtra email servers not accepting email? [18/02/2011]

GregV

932 posts

Ultimate Geek
+1 received by user: 304

#77605 18-Feb-2011 15:39

Hi all,
Since 1.14pm today, our work mail server has not been able to connect to Xtra's email server. Another organisation in Rotorua is seeing the same thing (we use different ISPs), and the email I sent to an xtra account from gmail an hour ago has yet to arrive.

I have filled out an ISP Fault Report here, but was wondering whether anyone else is experiencing this also? Calls to Telecom didn't get anywhere, as I ended up talking to Broadband CSRs, who were trying to tell me that maybe their mailbox was full etc.

azzaj

88 posts

Master Geek
+1 received by user: 2

#441256 18-Feb-2011 16:13

I just flicked a mail through to my xtra account from gmail and it hasnt come through yet.

logged in via telnet all ok no messages tho.

keep bugging them but keep in mind they have a fairly slow reaction (well when i worked there we did) to outages.

our officemail (telecom) is fine.

GregV

932 posts

Ultimate Geek
+1 received by user: 304

#441257 18-Feb-2011 16:14

Update - seems to have come right as at 3.54pm today. Mail is flowing again, and it looks like the Xtra inbox now has mail that wasn't there before (but has yet to receive my test mail from gmail).