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394 posts

Ultimate Geek


# 77677 20-Feb-2011 10:46
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Trying to access telecom broadband this morning, to no avail.

Dsl light on modem shows connected, but no Internet throughput.

Just been in touch with the Telecom broadband helpdesk who advise that there is currently a major broadband outage affecting the Auckland region, and fix time expected between 24-48 hours.

So for those of you who cannot connect, it's not your equipment but a major outage.

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536 posts

Ultimate Geek


  # 441609 20-Feb-2011 10:47

People on Telecom wholesale in Auckland are affected, up to 5000 says the technical release.

http://forums.slingshot.co.nz/viewtopic.php?f=15&t=4259



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Ultimate Geek


# 441616 20-Feb-2011 10:55
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maknz: People on Telecom wholesale in Auckland are affected, up to 5000 says the technical release.

http://forums.slingshot.co.nz/viewtopic.php?f=15&t=4259


We purchase our broadband directly thru telecom via our Telecom total home package, hence this outage is affecting more than just wholesale customers..

 
 
 
 


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Ultimate Geek


  # 441619 20-Feb-2011 11:00
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I'm in the auckland region on telecom retail and mine is connected- not sure if it will reconnect if I disconnect (might not be able to authenticate or similar) but just a note that there will be people with access (confirming the "5000 affected customers")

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  # 441623 20-Feb-2011 11:06
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gmball:
maknz: People on Telecom wholesale in Auckland are affected, up to 5000 says the technical release.

http://forums.slingshot.co.nz/viewtopic.php?f=15&t=4259


We purchase our broadband directly thru telecom via our Telecom total home package, hence this outage is affecting more than just wholesale customers..


Telecom Retail buy access from Telecom Wholesale and are no different to any other ISP who buys wholesale services.

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Master Geek

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# 441626 20-Feb-2011 11:25
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I'm with Xnet and this outage is affecting me. Service has been down since at least 3 yesterday afternoon. I'm interested in the geographical location of users within Auckland.
Simply because a Chorus engineer was working on a new cabinet near me and I'm wondering if this is related.
I'm located in south Auckland, close to Manukau city.




May the farce be with you!




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Ultimate Geek


  # 441628 20-Feb-2011 11:46
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pjnet: I'm with Xnet and this outage is affecting me. Service has been down since at least 3 yesterday afternoon. I'm interested in the geographical location of users within Auckland.
Simply because a Chorus engineer was working on a new cabinet near me and I'm wondering if this is related.
I'm located in south Auckland, close to Manukau city.


Looking at the slingshot link, it looks like the problem is affecting mostly central to south auckland (mayoral drive to papatoetoe)  

 
 
 
 


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  # 441630 20-Feb-2011 11:56
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Yeah thanks, I've just checked that out. Probably won't be anything to do with my cabinet then.




May the farce be with you!




pjnetnz
:)


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Uber Geek


  # 441633 20-Feb-2011 12:11
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No problems here. I'm in the Manukau region.




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  # 441661 20-Feb-2011 14:22
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Problem effects users on the Papatoetoe exchange, major issue with the ATM node




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Ultimate Geek


  # 441684 20-Feb-2011 16:58
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It seems to be affecting me in East Tamaki as well.

Had to resort to Vodafone mobile USB stick to make this post.

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Master Geek


  # 441690 20-Feb-2011 17:13
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No go in Pukekohe as well!

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  # 441707 20-Feb-2011 18:45
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Was at my Parents house , outage this morning too.

Phoned telecom around 10am'ish, advised there was an outage

Phoned again at 2pm , advised still an outage, but it was minor and not many customers affected.


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Master Geek


  # 441718 20-Feb-2011 19:12
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In the Manukau/Papatoetoe area & my broadband seems to be all ok but my landline is completely dead. No dial tone on any of the phones in the house.



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Ultimate Geek


  # 441872 21-Feb-2011 11:47
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Can confirm that broadband for Botany and East Tamaki still down as at 11:45am.

What could possibly take this long to fix?

Surprised the media haven't caught on to make this public, they normally take every opportunity they can to bag Telecom.

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