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Forums › Spark New Zealand › Iphone 3gs continues to get 'no service' message


7 posts

Wannabe Geek


Topic # 78805 8-Mar-2011 19:24
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I have no idea why my iphone continuely states it cannot recieve reception.
I have rung telecom and they have confirmed that my sim card is activated and working correctly.
I have typed in the APN address and still nothing.

Does anyone know how to fix this issue?
Much appreciated!

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Uber Geek
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  Reply # 446738 8-Mar-2011 19:39
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Maybe the phone has a fault and the issue can not be fixed with a call to Telecom or a post on a public forum.

Does that same SIM work in another handset? If Yes then not a Telecom issue. Telecom can't tell if the SIM has died over the phone.

Have you confirmed the iPhone is not Blacklisted?

The APN is only for mobile data access it's not going to give your iPhone mobile coverage



7 posts

Wannabe Geek


  Reply # 446740 8-Mar-2011 19:45
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Yes the SIM works fine in another handset.

How would i confirm the iphone is not blacklisted?

Cheers

 
 
 
 


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  Reply # 446743 8-Mar-2011 19:46
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kingyy: Yes the SIM works fine in another handset.

How would i confirm the iphone is not blacklisted?

Cheers


Call Telecom and ask them to check they will require the IMEI of your iPhone

Where was the iPhone purchased? Not the pub I hope.



7 posts

Wannabe Geek


  Reply # 446748 8-Mar-2011 19:50
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The phone was working previously to my sim card.

Up north somewhere, was sent to me.

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  Reply # 446764 8-Mar-2011 20:13
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kingyy: The phone was working previously to my sim card.

Up north somewhere, was sent to me.


Your iPhone may have been working previously this does not stop a handset been blacklisted by the carriers to stop it from working.

John

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Ultimate Geek
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  Reply # 446767 8-Mar-2011 20:16
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We would have blacklisted the device only if it was reported stolen.

Have your tried another person's SIM card?




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.



7 posts

Wannabe Geek


  Reply # 446770 8-Mar-2011 20:19
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Yes, i have tried a 2 degrees sim and another XT sim.
Both have the same result.

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  Reply # 446771 8-Mar-2011 20:21
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kingyy: Yes, i have tried a 2 degrees sim and another XT sim.
Both have the same result.


You answered your own question the phone is dead!

Would of been handy to put that INFO in your first post

John



7 posts

Wannabe Geek


  Reply # 446775 8-Mar-2011 20:22
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Have just tried it sorry.
Is there any solutions?

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  Reply # 446780 8-Mar-2011 20:25
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kingyy: Have just tried it sorry.
Is there any solutions?


Only option is the iPhone service agent

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Ultimate Geek
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  Reply # 446781 8-Mar-2011 20:26
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I assume you have "Enable 3G" ON. General, Network.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

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Ultimate Geek
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  Reply # 446782 8-Mar-2011 20:27
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Either that or your phone is locked.



7 posts

Wannabe Geek


  Reply # 446784 8-Mar-2011 20:28
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Correct 3g on.
Although i have tried a reset with it switched off.

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  Reply # 446790 8-Mar-2011 20:41
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The phone was working previously to my sim card.

Up north somewhere, was sent to me.

Care to elaborate? Stranger on Trademe or someone reliable?

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  Reply # 446791 8-Mar-2011 20:41
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kingyy: Correct 3g on.
Although i have tried a reset with it switched off.


That is not going to do much

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