Iphone 3gs continues to get 'no service' message

Forums › Spark New Zealand › Iphone 3gs continues to get 'no service' message

kingyy

7 posts

Wannabe Geek

# 78805 8-Mar-2011 19:24

I have no idea why my iphone continuely states it cannot recieve reception.
I have rung telecom and they have confirmed that my sim card is activated and working correctly.
I have typed in the APN address and still nothing.

Does anyone know how to fix this issue?
Much appreciated!

1 | 2

19282 posts

Uber Geek
Inactive user

# 446738 8-Mar-2011 19:39

Maybe the phone has a fault and the issue can not be fixed with a call to Telecom or a post on a public forum.

Does that same SIM work in another handset? If Yes then not a Telecom issue. Telecom can't tell if the SIM has died over the phone.

Have you confirmed the iPhone is not Blacklisted?

The APN is only for mobile data access it's not going to give your iPhone mobile coverage

kingyy

7 posts

Wannabe Geek

# 446740 8-Mar-2011 19:45

Yes the SIM works fine in another handset.

How would i confirm the iphone is not blacklisted?

Cheers

johnr

19282 posts

Uber Geek
Inactive user

# 446743 8-Mar-2011 19:46

kingyy: Yes the SIM works fine in another handset.

How would i confirm the iphone is not blacklisted?

Cheers

Call Telecom and ask them to check they will require the IMEI of your iPhone

Where was the iPhone purchased? Not the pub I hope.

kingyy

7 posts

Wannabe Geek

# 446748 8-Mar-2011 19:50

The phone was working previously to my sim card.

Up north somewhere, was sent to me.

johnr

19282 posts

Uber Geek
Inactive user

# 446764 8-Mar-2011 20:13

kingyy: The phone was working previously to my sim card.

Up north somewhere, was sent to me.

Your iPhone may have been working previously this does not stop a handset been blacklisted by the carriers to stop it from working.

John

NealR

426 posts

Ultimate Geek

Trusted

Spark NZ

Lifetime subscriber

# 446767 8-Mar-2011 20:16

We would have blacklisted the device only if it was reported stolen.

Have your tried another person's SIM card?

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

kingyy

7 posts

Wannabe Geek

# 446770 8-Mar-2011 20:19

Yes, i have tried a 2 degrees sim and another XT sim.
Both have the same result.

johnr

19282 posts

Uber Geek
Inactive user

# 446771 8-Mar-2011 20:21

kingyy: Yes, i have tried a 2 degrees sim and another XT sim.
Both have the same result.

You answered your own question the phone is dead!

Would of been handy to put that INFO in your first post

John

kingyy

7 posts

Wannabe Geek

# 446775 8-Mar-2011 20:22

Have just tried it sorry.
Is there any solutions?

johnr

19282 posts

Uber Geek
Inactive user

# 446780 8-Mar-2011 20:25

kingyy: Have just tried it sorry.
Is there any solutions?

Only option is the iPhone service agent

NealR

426 posts

Ultimate Geek

Trusted

Spark NZ

Lifetime subscriber

# 446781 8-Mar-2011 20:26

I assume you have "Enable 3G" ON. General, Network.

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.