Essentially:
14/3: Phone was sent away to Telegistics for repair, XT Number downgraded to old CDMA phone that I had upgraded from. Data pack supposedly removed.
25/3: Phone returned, number put back onto XT (was reactivated by the time I left the shop). Sales rep was to put the Data pack back on
26/3: Phone taken back to Telecom as still faulty - had also developed a data related fault (will describe below), even after suggesting rep didn't look into my SIM to see if Data Pack was properly reactivated, 'fault' was placed as an addition to the Telegistics ticket. Picked up loan phone that is pretty useless for Data, but there was no mention of deactivating data.
27/3: Rung pre-paid helpdesk to make sure data was deactivated, who made the following statements:
- The 6/12/18 dollar packs aren't billed up front and only billed on usage until they reach that point (my understanding is only the $30+ Mobile Broadband packs act like this)
- It's not possible to get any sort of billing itemization to make sure requests have been actioned correctly/billed correctly if on pre-paid, unless it's related to a court case
- That the reactivated data pack on the 25th (Fri) wasn't done properly, didn't show up in one system, but did in the other.
- Essentially that there was nothing she could do
The mobile data fault I had occur, was as follows: Phone would show the H/3G data icon next to signal level, but attempts to use it on the Saturday resulted in No Data Connection error messages when trying to access Google Maps/Web Browser/T World/other data related activities. On the Friday, I was able to access T World/Your Telecom but no other Data usage. I think item 3 from my conversation today is the cause, but I have no idea, My experience w/ Telecom shows that if you are ever in the situation where one system says one thing, and another says something else, you are really in the poo.
Point 1, seems to conflict w/ what the Telecom site implies at http://www.telecom.co.nz/mobile/yourmobile/plansandpricing#extras and Item #65 (the non-bolded one) in the XT FAQ in this forum.
Point 2 is the most frustrating, how do I prove that $6 hasn't been charged against my phone on the 25th when the data was half-reactivated. Accessing the mobile Your Telecom via a Datastick is inconclusive and also shows inconsistent data on if the Data is reactivated or not, and even if the Datapack was even deactivated in the first place.
Conclusion: I'm really confused, and could do with some help with what is fact and fiction and what I should do next to get this all sorted out.
Trusted
