Telecom BB issues Auck..

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom BB issues Auck..

kiwipearls

424 posts

Ultimate Geek

#80254 29-Mar-2011 18:34

Anyone having issues with their internet this evening on the North Shore?

All was fine this afternoon, then around 5:30ish, pages won't load, internet connection drops.

Spoke to Telecom who put me through to the people that check your lines for faults, but it just rang and rang and rang and rang. Was on hold for 17 mins and no one answered.

Managed to load Geekzone, but do not know how long my internet is going to be stable.

We also have had static on our phone line and when calling some numbers that we know have people on the other end, we just get the beep beep be beep be beep tones...

Very confusing. But I couldn't stay on hold any longer as I am cooking dinner.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

johnr

19282 posts

Uber Geek
Inactive user

#453223 29-Mar-2011 18:42

Did the same thing not happen when you were on Vodafone and you got static?

codyc1515

1598 posts

Uber Geek
Inactive user

#453226 29-Mar-2011 18:44

Sounds like a line problem to me.

Peppery

873 posts

Ultimate Geek

Trusted

#453227 29-Mar-2011 18:48

Having issues here in Auckland with Telecom Broadband. Around 4PM the line just dropped (phone still works). No DSL no PPP. Tried resetting modem, different jackpoints, etc and Telecom aren't sure what the issue is.

corksta

2217 posts

Uber Geek

Trusted

Subscriber

#453243 29-Mar-2011 19:51

No issues for me, connected to the Takapuna exchange.

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kiwipearls

424 posts

Ultimate Geek

#453350 30-Mar-2011 07:44

johnr: Did the same thing not happen when you were on Vodafone and you got static?

We've had the line from the pole completely replaced since been with Vodafone. Before it was all squiggly to the house, like a pigs tail and now it is straight. And haven't had the same issues with Telecom that we had with VF.

The phone and Internet came right on it's own by 7:30pm last night and things were back to normal.

So I am not sure if some work was been done in the area to affect our line.

But it just seemed odd that nobody answered the phone when we were put through to the line checking people and I had to give up to finish cooking dinner and eat it.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

kiwipearls

424 posts

Ultimate Geek

#453351 30-Mar-2011 07:45

Peppery: Having issues here in Auckland with Telecom Broadband. Around 4PM the line just dropped (phone still works). No DSL no PPP. Tried resetting modem, different jackpoints, etc and Telecom aren't sure what the issue is.

Has yours come right on it's own like ours did after 7:30pmish?

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

siyuan

141 posts

Master Geek

#454119 1-Apr-2011 11:11

Hey I've been experiencing similar problem for the past two weeks. I'm on North Shore as well (Glenfield). In the past two weeks, I got regular disconnects usually between 5pm~6pm timeframe, but it can certainly happen at other times. It becomes normal again after a while.

The strange thing is that the signal to noise ratio is quite acceptable at 12dB, yet it disconnects usually in the middle of some continuous data transfer. Downloading a large file would normally trigger it, however, Skype sometimes does as well. It's extremely annoying when I'm trying to have a Skype conversation when it starts to happen. I ended up using my 3G data instead.

Currently, I'm trying to isolate the problem, but it may well be a common issue for some customers?

kiwipearls

424 posts

Ultimate Geek

#454307 1-Apr-2011 18:25

Well, mine fixed its self. Haven't noticed a problem since.

I still find it bizarre that the faults team she put me through didn't answer. So I am thinking there was a problem the other day and they were just overwhelmed with calls.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild