Trees on the line

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numfarr

325 posts

Ultimate Geek
+1 received by user: 7

Topic # 8127 5-Jun-2006 23:03

I'm getting terrible line noise and ADSL disconnections whenever the wind gets above a certain speed. It can cause loss of ADSL service for hours at a time. Looking at the overhead phone line as it comes down the shared driveway I can see that there are quite a few tree branches brushing against it and I assume that they're causing the problem.

Most of the time the line is clear as a bell and the ADSL connection is rock solid, so I can guarantee that if I report it through the ISP it will not be happening when Telecom test the line. In anticipation of getting the runaround from the ISP and Telecom, has anyone dealt with a similar problem before? Are Telecom obliged to trim back the trees from their line or is it the responsibility of whoever owns the trees (not sure who this is right now)?

jpwise

572 posts

Ultimate Geek
+1 received by user: 8

Reply # 37802 6-Jun-2006 11:55

I'd be more inclined to check your connection at either end. At least at your house end for a start. The wire is still insulated, so trees rubbing against it won't have any major affect. But if there's a problematic join where it goes to your house (or at the other end) then yes, when the trees rub against the cable it will be straining the join.

I had a similar problem ?2? places back where it was overhead lines. There was a joiner box on a pole at the end of the building where it came in and when the cable was stressed it dropped out. Problem turned out to be the joiner box was fill of water and the join was screwed. You should also hear crackling on the line when it does it. If you have the extra 'wire maintainence fee' on your line you should be able to get telecom out to fix it.

Jp.

Working for Service Plus - www.serviceplus.co.nz

Authorised Service Agent for Apple, BenQ, Navman, Sony, and Toshiba - warranty & non-warranty repairs.

Bung

2357 posts

Uber Geek
+1 received by user: 255

Reply # 37803 6-Jun-2006 12:06

Telecom retain ownership of the cable up to the demarcation point (connection on your house) so they should fix regardless of maintenance contract or otherwise for internal wiring and jackpoints.

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jpwise

572 posts

Ultimate Geek
+1 received by user: 8

Reply # 37807 6-Jun-2006 12:34

Bung: Telecom retain ownership of the cable up to the demarcation point (connection on your house) so they should fix regardless of maintenance contract or otherwise for internal wiring and jackpoints.

Agreed. I think I've heard of one case where the demarc point was argued, but I can't remember the specifics off the top of my head. Also I always get pissed off with their 'it'll cost you blah blah blah if it's inside your house' stuff they say on the phone (pet peeve). If you have the wiring maintainence they can't pull that line. So whenever it's something like that I usually ring up the day before, add it, let them do their thing and provided it's fixed, cancel it a few days later.

Jp.

Working for Service Plus - www.serviceplus.co.nz

Authorised Service Agent for Apple, BenQ, Navman, Sony, and Toshiba - warranty & non-warranty repairs.

nzbnw

2365 posts

Uber Geek
+1 received by user: 12

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Spark

Reply # 37808 6-Jun-2006 12:36

Are Telecom obliged to trim back the trees from their line or is it the responsibility of whoever owns the trees (not sure who this is right now)?

I don't think Telecom is obliged to. They may cut down the trees, but isn't this a local council problem? After all if that is the case, it's hardly Telecom's fault. Still interesting, let us know how you get on, but I would suggest contacting your local council for advice?

nzbnw

2365 posts

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+1 received by user: 12

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Reply # 37809 6-Jun-2006 12:39

jpwise: So whenever it's something like that I usually ring up the day before, add it, let them do their thing and provided it's fixed, cancel it a few days later.

Jp.

Telecom seem to have one over you now Jp , there is now (and has been for some time) a 30 day stand down period, unless Wiring and Maintenance is taken with a New Line/Connection.

Cheers

jpwise

572 posts

Ultimate Geek
+1 received by user: 8

Reply # 37811 6-Jun-2006 12:51

Awww. when did they add that.. oh, well, I suppose it shows I haven't had any major issues with my line in a while.

Jp.

Working for Service Plus - www.serviceplus.co.nz

Authorised Service Agent for Apple, BenQ, Navman, Sony, and Toshiba - warranty & non-warranty repairs.