I am only going on what my parents told me me, but they were not happy about the quality of service they received, and didn't end up buying one.
They spoke to a woman in the store, who didn't initially know what a micro sim card was. She had to go and ask a person out the back of the store about it. Eventually the woman returned having figured out what one was, but said they would need to bring to ipad into the store so they could install it, which is rubbish.
The woman told my parents that there were no prepaid plans for the micro sim, but there were plans starting from $6 per month. I am not sure of the plans they were referring to , but it was not the mobile broadband plan that I had told my parents to ask about.
They left the store as they weren't happy with the quaility of service and the lack of product knowledge. They did however feel a little pressured to sign up to something while in the store. I will therefore probably just purchase one online and set it up for them.
I however do think that telecom really need to explain their broadband plans better, and train their staff too, as this particular plan is not particularly well explained on their website, and their staff should these things inside out.
[Moderatord edit (MF): added paragraph breaks to make it easier for everyone else to read]