Thomson TG585V7 keeps on disconnecting

Forums › Spark New Zealand (including Skinny and BigPipe) › Thomson TG585V7 keeps on disconnecting

nzgamefreak

11 posts

Geek

#82281 26-Apr-2011 17:07

Hello, geekzone people!
I just lost my whole post since of this bloody error and am so pissed off!
I am sorry if this message breaks the Terms of Use and / or is in the wrong section - but I had to post this fast.
(Sorry for any spelling errors and hard-to-read text, as I am only 15 years old.)

I am having a majour internet error with my internet. My router Thomson TG585v7 (I think it's that) keeps loosing connection. When I try and connect to http://192.168.1.254/ it says that the internet is dissconnected - so I click "Connect" and I get 2 messages: 1 saying "... Dissconnected by user" and the other saying "Your DSL connection is down, verify that your..." - my router IS correctly connected, so that cannot be the issue. I have noticed though it does dissconnect more when people use our phone as we just bought these new phones - but new neighbours have moved in also and brought their internet. It cannot be the weather because my friends have the same internet + router (we use telecom.co.nz) [I have the 40GB plan, they have 10GB] and their internet never does this. I also have noticed that when it IS online, it is not as fast as my friends, still loads YouTube movies slow (not as slow as dial-up when you waste all of your GB's) and other websites take a long time, like this website took me around 20 seconds to wait for a reply but then it loaded fast.
When I try load a page when it is offline it is the ROUTER saying the error message - as windows still thinks we have internet access - it says "The requested host could not be reached..." or "... check that your thomson gateway is correctly connected .. error. So can you please tell me how I could fix this? It would be greatly helpful.

Many thanks,
Dallas Mitchell.

[EDIT MOD RC: Tidied up subject and moved to correct forum]

kingjj

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#462637 26-Apr-2011 17:34

Do you have a master filter or do you use filters on all phone ports?

What isolation tests have you done?

An isolation test involves isolating the modem (ie. removing everything else plugged into the phone line) and if that shows improvement working through every other item on the line one by one until you find a faulty one. Most commonly these are dodgy filters.

If that does not work can you post your line stats for review (line rate, SNR Margin, Attenuation, Output Power, Attainable Rate - found in modem control panel).

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rscole86

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#462641 26-Apr-2011 17:41

When checking what phones you have plugged into filters make sure you include sky boxes and your home alarm if it is monitored.

nzgamefreak

11 posts

Geek

#462656 26-Apr-2011 18:00

@kingjj
1. My phone connection looks like this:

Master phone #1 --> phone #2 --> phone #3
Master phone #2 (Different phone)
Master phone #3 (Different phone)

So we have 6 phones, 4 masters and 2 connected to a master phone.

2. The test does not improve anything, as the other phones we bought were "phone #2 and #3" (Not the master phones)

3. I cannot find the connection rates in the control panel anywhere, can you please include a small gateway (this --> then this --> then click this) etc on how to find it?

@rscole86
Thank-you for your post.

rscole86

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#462676 26-Apr-2011 18:20

nzgamefreak: @kingjj
1. My phone connection looks like this:

Master phone #1 --> phone #2 --> phone #3
Master phone #2 (Different phone)
Master phone #3 (Different phone)

So we have 6 phones, 4 masters and 2 connected to a master phone.

2. The test does not improve anything, as the other phones we bought were "phone #2 and #3" (Not the master phones)

Your post above has me confused.
Do you have three individual phone lines coming into the house?

Normally you would have one phone line, with several jack points. Each jack point may or may not have a phone plugged in.

Are you using plug in ADSL filters or a master filter? Individual filters should be used on jack points where you are using a phone (including sky).

nzgamefreak

11 posts

Geek

#462700 26-Apr-2011 18:58

rscole86:
nzgamefreak: @kingjj
1. My phone connection looks like this:

Master phone #1 --> phone #2 --> phone #3
Master phone #2 (Different phone)
Master phone #3 (Different phone)

So we have 6 phones, 4 masters and 2 connected to a master phone.

2. The test does not improve anything, as the other phones we bought were "phone #2 and #3" (Not the master phones)

Your post above has me confused.
Do you have three individual phone lines coming into the house?

Normally you would have one phone line, with several jack points. Each jack point may or may not have a phone plugged in.

Are you using plug in ADSL filters or a master filter? Individual filters should be used on jack points where you are using a phone (including sky).

I have 1 phone line connecting to the house, and 3 jack points are being used.

nzgamefreak

11 posts

Geek

#462701 26-Apr-2011 18:59

Also we have 5 phones, 3 master phones. Sorry for that.

clintonruddle

1 post

Wannabe Geek

#469159 14-May-2011 22:09

Hi,

I am having the same issue.

I have recently moved properties and had to changed to telecom from telstra (cable internet).

The internet keeps dropping off! There is no phone plugged in the same plug, its not the wifi that is dropping off but the internet connection!

When it drops off the router shows an error message in the browser saying it have lost connection and to check that everything is connected properly.

I have tried replacing the filter but the same problem!

So I have to restart the router and it works again! until it drops off again. Its really really annoying!

My friend has been having the same issue at his place also, he is also with telecom, but has a d-link

Can anyone help?

nzgamefreak

11 posts

Geek

#469178 14-May-2011 23:16

I found the problem, thanks! It's the phone line cable out in our street was all old and broken, they repaired and done, with only small loss when people ring us, as phone needs TWO wires to use, unlike the net is 1.

akia

489 posts

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#469478 16-May-2011 08:05

clintonruddle: Hi,

I am having the same issue.

I have recently moved properties and had to changed to telecom from telstra (cable internet).

The internet keeps dropping off! There is no phone plugged in the same plug, its not the wifi that is dropping off but the internet connection!

When it drops off the router shows an error message in the browser saying it have lost connection and to check that everything is connected properly.

I have tried replacing the filter but the same problem!

So I have to restart the router and it works again! until it drops off again. Its really really annoying!

My friend has been having the same issue at his place also, he is also with telecom, but has a d-link

Can anyone help?

Have you rung 123 and given them all the details? These guys are able to investigate further.