Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


nzgamefreak

11 posts

Geek


#82281 26-Apr-2011 17:07
Send private message

Hello, geekzone people!
I just lost my whole post since of this bloody error and am so pissed off!
I am sorry if this message breaks the Terms of Use and / or is in the wrong section - but I had to post this fast.
(Sorry for any spelling errors and hard-to-read text, as I am only 15 years old.)

I am having a majour internet error with my internet. My router Thomson TG585v7 (I think it's that) keeps loosing connection. When I try and connect to http://192.168.1.254/ it says that the internet is dissconnected - so I click "Connect" and I get 2 messages: 1 saying "... Dissconnected by user" and the other saying "Your DSL connection is down, verify that your..." - my router IS correctly connected, so that cannot be the issue. I have noticed though it does dissconnect more when people use our phone as we just bought these new phones - but new neighbours have moved in also and brought their internet. It cannot be the weather because my friends have the same internet + router (we use telecom.co.nz) [I have the 40GB plan, they have 10GB] and their internet never does this. I also have noticed that when it IS online, it is not as fast as my friends, still loads YouTube movies slow (not as slow as dial-up when you waste all of your GB's) and other websites take a long time, like this website took me around 20 seconds to wait for a reply but then it loaded fast.
When I try load a page when it is offline it is the ROUTER saying the error message - as windows still thinks we have internet access - it says "The requested host could not be reached..." or "... check that your thomson gateway is correctly connected .. error. So can you please tell me how I could fix this? It would be greatly helpful.

Many thanks,
Dallas Mitchell.


[EDIT MOD RC: Tidied up subject and moved to correct forum]

Create new topic
kingjj
1728 posts

Uber Geek

ID Verified
Trusted

  #462637 26-Apr-2011 17:34
Send private message

Do you have a master filter or do you use filters on all phone ports?

What isolation tests have you done?

An isolation test involves isolating the modem (ie. removing everything else plugged into the phone line) and if that shows improvement working through every other item on the line one by one until you find a faulty one. Most commonly these are dodgy filters.

If that does not work can you post your line stats for review (line rate, SNR Margin, Attenuation, Output Power, Attainable Rate - found in modem control panel).

 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).
rscole86
4967 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #462641 26-Apr-2011 17:41
Send private message

When checking what phones you have plugged into filters make sure you include sky boxes and your home alarm if it is monitored.

nzgamefreak

11 posts

Geek


  #462656 26-Apr-2011 18:00
Send private message

@kingjj
1. My phone connection looks like this:

Master phone #1 --> phone #2 --> phone #3
Master phone #2 (Different phone)
Master phone #3 (Different phone)

So we have 6 phones, 4 masters and 2 connected to a master phone.

2. The test does not improve anything, as the other phones we bought were "phone #2 and #3" (Not the master phones)

3. I cannot find the connection rates in the control panel anywhere, can you please include a small gateway (this --> then this --> then click this) etc on how to find it?

@rscole86
Thank-you for your post.



rscole86
4967 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #462676 26-Apr-2011 18:20
Send private message

nzgamefreak: @kingjj
1. My phone connection looks like this:

Master phone #1 --> phone #2 --> phone #3
Master phone #2 (Different phone)
Master phone #3 (Different phone)

So we have 6 phones, 4 masters and 2 connected to a master phone.

2. The test does not improve anything, as the other phones we bought were "phone #2 and #3" (Not the master phones)



Your post above has me confused.
Do you have three individual phone lines coming into the house?

Normally you would have one phone line, with several jack points. Each jack point may or may not have a phone plugged in.

Are you using plug in ADSL filters or a master filter? Individual filters should be used on jack points where you are using a phone (including sky).

nzgamefreak

11 posts

Geek


#462700 26-Apr-2011 18:58
Send private message

rscole86:
nzgamefreak: @kingjj
1. My phone connection looks like this:

Master phone #1 --> phone #2 --> phone #3
Master phone #2 (Different phone)
Master phone #3 (Different phone)

So we have 6 phones, 4 masters and 2 connected to a master phone.

2. The test does not improve anything, as the other phones we bought were "phone #2 and #3" (Not the master phones)



Your post above has me confused.
Do you have three individual phone lines coming into the house?

Normally you would have one phone line, with several jack points. Each jack point may or may not have a phone plugged in.

Are you using plug in ADSL filters or a master filter? Individual filters should be used on jack points where you are using a phone (including sky).


I have 1 phone line connecting to the house, and 3 jack points are being used.

nzgamefreak

11 posts

Geek


  #462701 26-Apr-2011 18:59
Send private message

Also we have 5 phones, 3 master phones. Sorry for that.

clintonruddle
1 post

Wannabe Geek


#469159 14-May-2011 22:09
Send private message

Hi, 

I am having the same issue.

I have recently moved properties and had to changed to telecom from telstra (cable internet).

The internet keeps dropping off! There is no phone plugged in the same plug, its not the wifi that is dropping off but the internet connection!

When it drops off the router shows an error message in the browser saying it have lost connection and to check that everything is connected properly.

I have tried replacing the filter but the same problem!

So I have to restart the router and it works again! until it drops off again. Its really really annoying!

My friend has been having the same issue at his place also, he is also with telecom, but has a d-link

Can anyone help? 

 



nzgamefreak

11 posts

Geek


  #469178 14-May-2011 23:16
Send private message

I found the problem, thanks! It's the phone line cable out in our street was all old and broken, they repaired and done, with only small loss when people ring us, as phone needs TWO wires to use, unlike the net is 1.

akia
489 posts

Ultimate Geek

Trusted

  #469478 16-May-2011 08:05
Send private message

clintonruddle: Hi, 

I am having the same issue.

I have recently moved properties and had to changed to telecom from telstra (cable internet).

The internet keeps dropping off! There is no phone plugged in the same plug, its not the wifi that is dropping off but the internet connection!

When it drops off the router shows an error message in the browser saying it have lost connection and to check that everything is connected properly.

I have tried replacing the filter but the same problem!

So I have to restart the router and it works again! until it drops off again. Its really really annoying!

My friend has been having the same issue at his place also, he is also with telecom, but has a d-link

Can anyone help? 

 


Have you rung 123 and given them all the details? These guys are able to investigate further.

Create new topic





News and reviews »

Bolt Launches in New Zealand
Posted 11-Jun-2025 00:00


Suunto Run Review
Posted 10-Jun-2025 10:44


Freeview Satellite TV Brings HD Viewing to More New Zealanders
Posted 5-Jun-2025 11:50


HP OmniBook Ultra Flip 14-inch Review
Posted 3-Jun-2025 14:40


Flip Phones Are Back as HMD Reimagines an Iconic Style
Posted 30-May-2025 17:06


Hundreds of School Students Receive Laptops Through Spark Partnership With Quadrent's Green Lease
Posted 30-May-2025 16:57


AI Report Reveals Trust Is Key to Unlocking Its Potential in Aotearoa
Posted 30-May-2025 16:55


Galaxy Tab S10 FE Series Brings Intelligent Experiences to the Forefront with Premium, Versatile Design
Posted 30-May-2025 16:14


New OPPO Watch X2 Launches in New Zealand
Posted 29-May-2025 16:08


Synology Premiers a New Lineup of Advanced Data Management Solutions
Posted 29-May-2025 16:04


Dyson Launches Its Slimmest Vaccum Cleaner PencilVac
Posted 29-May-2025 15:50


OPPO Reno13 Pro 5G Review 
Posted 29-May-2025 15:33


Logitech Introduces New G522 Gaming Headset
Posted 21-May-2025 19:01


LG Announces New Ultragear OLED Range for 2025
Posted 20-May-2025 16:35


Sandisk Raises the Bar With WD_BLACK SN8100 NVME SSD
Posted 20-May-2025 16:29









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac