Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

BDFL - Memuneh
60602 posts

Uber Geek
+1 received by user: 11535

Lifetime subscriber

Topic # 82710 4-May-2011 15:03
Send private message

I have a Telecom account with an old xtra email address still attached to it. Until last Friday I also had a XT number attached to it just for mobile data. Since I have not used it for a while I decided to cancel the XT number.

I am now trying to get to Your Telecom to check a pdf with the last invoice to find what's the account number, and it says "Sorry, but this service is temporarily unavailable".

I know the service is no unavailable, since it works well if I use my personal account details.

How can I get access to Your Telecom now? Of course I might call 123 and go through passing company name, etc to try but I doubt they will let me go through if I don't have an account number...

Create new topic

BDFL - Memuneh
60602 posts

Uber Geek
+1 received by user: 11535

Lifetime subscriber

  Reply # 466410 7-May-2011 10:41
Send private message

I contacted support (via email no less!) and received a reply in a timely manner. Good job there, Telecom.

It happens you must have a phone number to have access to My Telecom. It seems from now on my other services will continue to be billed but instead of an electronic invoice I will start receiving paper.

172 posts

Master Geek

  Reply # 466618 8-May-2011 02:06
Send private message

From your first post it seems like there is only the one email address associated with that account. Unless there is some reason that you require it to be billed to that particular account, you might find it easier to transfer the email address to one of your other accounts.

A transfer request can be done at and clicking on the "Change billing account details" link at the bottom of the page.

Just a thought. ;-)

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08

Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03

Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27

Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13

Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00

Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12

Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52 to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34

Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07

All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21

Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54

Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12

New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17

Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.