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196 posts

Master Geek
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Topic # 82993 8-May-2011 13:23
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Since Friday evening I've noticed HTTP is excruciatingly slow on Telecom ADSL - HTTPS and all other traffic is normal speed.

Pings, traceroutes etc look fine.

As I write this post, the page finally finished loading after about 3 minutes.

Everything seems to be happening in little bursts, as if there is major packet loss, but MTR's don't show this.

All other types of traffic seem to be fine, and if I run a speed test I get 14.5Mbit down and 700kbit up.

HTTPS is fast, e.g. my Facebook account is set to HTTPS and pages load fine, but loading say a news article on stuff.co.nz the text of the page loads in about 10 seconds, but the images etc load up over the next 2-3 minutes.

I can't see anything obviously wrong like MTU/MSS issues, and my traffic is not going via the cache as I am excluded from that (and have tested on the Lagado tester to ensure this is the case).

Does any technical people have any ideas or suggestions? I think explaining this to the helpdesk will be difficult.

It's not a single computer problem, have tested on several. If I enable the debugging plugins in Safari I can see the data is loading in bursts about 100ms apart.

Router is a Cisco 877.

Edit: I do seem to have minor packet loss:


Host Loss% Snt Last Avg Best Wrst StDev
1. gw01.local 0.0% 429 3.1 2.3 1.3 44.2 4.0
2. 125-237-88-1.jetstream.xtra.co.nz 1.2% 429 11.9 15.4 10.8 112.1 12.0
3. mdr-fid-dom.akcr10.global-gateway.net 1.4% 428 2720. 1821. 1366. 2876. 221.1
4. ae4-20.akcr10.global-gateway.net.nz 0.7% 428 9.9 11.9 9.2 76.0 8.0
5. g0-1-0.tkcr3.global-gateway.net.nz 0.2% 428 10.4 12.7 9.5 120.6 10.6
6. 202.50.234.78 0.5% 428 25.2 24.6 21.0 122.8 9.9
7. v11-2.fcore-mlx1.wlg.trademe.co.nz 0.0% 428 21.9 24.6 21.1 107.8 10.8
8. stuff.co.nz 0.2% 428 23.0 22.9 20.3 83.8 7.7

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Ultimate Geek
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  Reply # 467047 9-May-2011 11:06
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Is the issue to all sites, or just a particular site?




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Master Geek


  Reply # 467064 9-May-2011 11:52
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cbrpilot: Is the issue to all sites, or just a particular site?


You can also download Fiddler. That will break down HTTP (and HTTPS) requests  to let you see if anything is going on. It will show all HTTP/S calls from your browser to the host. I am wondering if the HTTP traffic is being proxied by your ISP and the proxy is a bit poked.




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  Reply # 467070 9-May-2011 12:01
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Telecom now have a transparent HTTP proxy. It's possible that it's playing up, causing what you're seeing.

Logging a fault with them would be a good idea to make them aware of the issue.

Tim

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  Reply # 467554 10-May-2011 13:45
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Best way to report the problem is via the contact us > email option
http://www.telecom.co.nz/contact

Often the job you log seems to get picked up by spare level 2 type tech's so you don't have to deal with the level 1 phone answers that you do via the phone helpdesk.

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Ultimate Geek
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  Reply # 467967 11-May-2011 16:20
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Ragnor: Best way to report the problem is via the contact us > email option
http://www.telecom.co.nz/contact

Often the job you log seems to get picked up by spare level 2 type tech's so you don't have to deal with the level 1 phone answers that you do via the phone helpdesk.


Oh thanks for that link.  I did not realise we could email telecom from their website for issues.

I've been having the same issues as the OP.

Like a lot of people I just do not have time to sit on hold to telecom for ages and have to repeat my self to the various levels of support.

If anyone is interested here is a traceroute to twitter from my machine.  It is all gobbly gook to me.  but might help Telecom staff browsing these forums to collate data to try and solve the problem.


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert twitter.com

Tracing route to twitter.com [199.59.148.10]
over a maximum of 30 hops:

1 2 11 ms 15 ms 11 ms 219-89-48-1.dialup.xtra.co.nz [219.89.48.1]
3 * 1556 ms 1314 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.
244.222]
4 11 ms 11 ms 18 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.2
21]
5 11 ms 11 ms 11 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77
]
6 11 ms 11 ms 11 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.3
7]
7 138 ms 137 ms 137 ms so6-1-1.labr5.global-gateway.net.nz [122.56.127.
62]
8 206 ms 168 ms 208 ms so7-0-3.sjbr2.global-gateway.net.nz [122.56.127.
54]
9 170 ms 168 ms 172 ms ae0.pabr4.global-gateway.net.nz [203.96.120.74]

10 169 ms 173 ms 208 ms te-7-4.car2.SanJose2.Level3.net [4.59.4.93]
11 169 ms 171 ms 207 ms TWITTER-INC.car2.SanJose2.Level3.net [4.59.4.18]

12 174 ms 213 ms 179 ms 199.16.159.49
13 173 ms 175 ms 172 ms r-199-59-148-10.twttr.com [199.59.148.10]

Trace complete.

C:\Windows\system32>

I also do not know why it says Dialup.xtra.co.nz when I am on ADSL2+




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Uber Geek
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  Reply # 468256 12-May-2011 12:56
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Why one of the hops says "dialup" is because there's an old reverse dns record for that ip address, has no effect on the service.

Weird high latency at the mayoral drive hop in that tracert, but otherwise looks normal.


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