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66 posts

Master Geek

# 83107 10-May-2011 20:59
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Frustrating as usual trying to get any info from telephone support. Never once have they admitted any known issues in my area even when all my neighbors have the same problem and have already phoned in. just get told to restart computer etc. anyway just in case someone within telecom is reading this, we have had no xt broadband in golden bay since this morning. Funny thing is it is still working on my phone but not on data stick.

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Uber Geek


  # 467942 11-May-2011 14:59
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if it works on your phone then its not really down then is it ?

136 posts

Master Geek

  # 467947 11-May-2011 15:10
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Does your data stick have any credit?


66 posts

Master Geek

  # 467956 11-May-2011 15:33
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l43a2: if it works on your phone then its not really down then is it ?

tempting to think that but...

Three friends in the same area using data sticks are all down.

If I remove the sim from my data stick and put it in my phone, I get data connection on the phone no problem.

Have done the same test with my neighbors sim/phone/datastick.. same result.

This is a telecom issue effecting data sticks connecting to the Mount Burnet cell site.

It would seem that connections from data sticks and data connections from phones are not created equal.

1566 posts

Uber Geek


  # 467962 11-May-2011 16:03
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what APN does your fone use and what APN does the data stick use.

66 posts

Master Geek

  # 467965 11-May-2011 16:19
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I don't know how to find or alter the apn on the datastick either through the telecom connection manager or through OSX on the computer.
It just seems to be set without option to fiddle.

Currently i have put the datastick sim (4gb plan) into my android phone and shared the connection through wifi tether.  Works a treat but I won't receive any phone calls while the phones own sim (casual data rate) is sitting on the table.

Cheers for the replies

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