Telecom XT Network Issues?

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corksta

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#83617 19-May-2011 11:25

I follow Newstalk ZB on Twitter, a recent tweet says the XT network is "down again" in Auckland, saying there is some degradation on the network.

http://www.newstalkzb.co.nz/newsdetail1.asp?storyID=196972

A message on the Telecom site says there's an issue but doesn't say where or provide much information.

I haven't had any issues, I'm on the North Shore.

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#471013 19-May-2011 11:31

I was on the shore all morning - starting 7:30am - couldn't make or receive calls until about 10 this morning. Text and data was fine though...

Ken

corksta

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#471015 19-May-2011 11:40

Telecom have now tweeted there's an issue.

If there's an issue with calling, but texts and data are fine, then the network is hardly "down again". They're clutching at straws if they're trying to suggest this is a continuation of XT's earlier woes! Anything for a story I guess.

akia

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#471017 19-May-2011 11:44

Hey guys - yes we do have intermittent issues across XT making calls. We're working on this as quickly as possible to restore full service. Data & text messages are still working. Will let you know once it's all back up and running.

freitasm

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#471024 19-May-2011 11:54

I am sitting next to NBR?s Chris Keall... Wait for a story coming soon...

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corksta

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#471030 19-May-2011 12:02

Ha! Now Stuff is reporting it as front page news, describing the XT network as "beleaguered", and have opened the story up to comments.

No doubt this will trigger the usual "I hate Telecom" "I'm moving to Vodafone/2degrees" comments.

corksta

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#471047 19-May-2011 12:22

Yup, didn't take long:

"Customer Alan Young said he was "seriously considering" changing to the 2 Degrees network after having problems with XT this morning."

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l43a2

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#471057 19-May-2011 12:51

oh come on, what network can provide 100% uptime with no problems ? people wanting to change to 2D/Vodafone mite find the same issues down the road.

quickymart

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#471061 19-May-2011 12:53

I reckon that the problem is, because the first few outages with XT were so huge and wide-ranging (remember one took almost a week to get sorted), now *every* little outage, no matter how tiny, will be put under the microscope.

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#471062 19-May-2011 12:54

quickymart: I reckon that the problem is, because the first few outages with XT were so huge and wide-ranging (remember one took almost a week to get sorted), now *every* little outage, no matter how tiny, will be put under the microscope.

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#471094 19-May-2011 13:47

Was effected by this glitch a few hours ago, dealt with it though.
Hardly going to consider changing telcos because of it. XT has always been the better network for me.

Technofreak

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#471096 19-May-2011 13:47

corksta: Yup, didn't take long:

"Customer Alan Young said he was "seriously considering" changing to the 2 Degrees network after having problems with XT this morning."

As if Telecom phones (well most of them anyway) work on the 2 degrees network.

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#471099 19-May-2011 13:58

Technofreak:
corksta: Yup, didn't take long:

"Customer Alan Young said he was "seriously considering" changing to the 2 Degrees network after having problems with XT this morning."

As if Telecom phones (well most of them anyway) work on the 2 degrees network.

He could buy a new phone!

akia

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#471107 19-May-2011 14:11

Technofreak:
corksta: Yup, didn't take long:

"Customer Alan Young said he was "seriously considering" changing to the 2 Degrees network after having problems with XT this morning."

As if Telecom phones (well most of them anyway) work on the 2 degrees network.

They will work but as GSM or 2100 WCDMA

akia

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#471146 19-May-2011 15:06

Hi team - all services have returned to normal. The voice issues were caused by a software fault which has now been resolved and the network remains under close monitoring.

Data & Txt were not affected and remained working as normal.

Any issues or queries let me know.

Regards,
Amber Craig

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#472499 22-May-2011 17:35

And the next day, just the even the playing field, Vodafone was down, which also effected 2D and Telstra. No network can guarantee service 100% of the time. Breakdowns and outages happen.

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