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4 posts

Wannabe Geek


Topic # 83900 23-May-2011 17:04
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We have always had Telecom CDMA phones where we are here in Northland with no problems, but for the past 2 weeks the signal seems to be fluctuating from zero to about 20% with the resultant searching for network, call dropping, call failed etc. We do not have any Vodafone coverage so Telecom was our only option. Nothing has changed where we are, both our phones are showing the same problem. A call to Telecom although helpful seemed to say they were not doing anything to the network. My overactive conspiracy theory sensors seem to think they are trying to get me to change to XT. Although I know I will have to change eventually I am now worried that if I change, the signal strength will be the same, as I believe, but may be wrong, that the same locations are used for the CDMA and XT transmitters. Anyone else having similar problems or can offer any advice? Thanks

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Master Geek

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  Reply # 473100 23-May-2011 17:55
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Hey, sorry to hear your having coverage issues. There are a number of reasons why you coverage may of changed. It could be anything from network optimisation to a new structure built between you and the cell site.

Also on another note just because CDMA and XT (WCDMA) share a cell location it does not mean there coverage range/strength will be the same. Different frequencies are better at penetrating different objects/materials. It maybe you have excellent reception on XT at a given location but not very good CDMA but the cell sites are broadcasting from the exact same site.

I would suggest you got to www.telecom.co.nz/coverage and input your address. Our coverage checker is pretty accurate. Also next time a family member or friend comes to your house who is on XT just ask to check how many coverage bars they get.

If you need any more information or help feel free to contact one of our customer service team on 0800 800 123 or feel free to flick me a private mail.

Thanks,

Joe

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