Anyone experiencing problem with their Xtra email?

Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone experiencing problem with their Xtra email?

technicaljoe

248 posts

Master Geek

#84995 10-Jun-2011 20:46

My Yahoo! Xtra email got _upgraded_ a little while ago.
The upgrade process was successful, and I could login and receive emails via POP3, etc.

Since the beginning of June, it stopped working.
It's almost as if the email account got reset.
When I tried to login to Yahoo! Xtra, I get stuck in an infinite loop (successful login, user name shown, but back to login screen though)
When I click on the user name directly, I eventually get to email, but get stuck on the Terms of Service acceptance screen...

Very frustrating...

Anyone has any idea? :)

technicaljoe

248 posts

Master Geek

#479985 11-Jun-2011 09:46

The problem has mysteriously went away overnight...

I don't suppose my tweets to @TelecomNZ helped? :)

Anyway, thanks to whoever at Telecom got this sorted.

tdgeek

29743 posts

Uber Geek

Trusted

Lifetime subscriber

#479999 11-Jun-2011 10:34

Hi technicaljoe

I have resolved a handful of such issues over the last year, maybe 3 or 4. I logged into that same process the custoner had the issue with, on my work PC and it all went fine, so I take that as a probable internet temp file issue on the users PC. Glad it is all sorted for you.

Cheers
Tony
Telecom

technicaljoe

248 posts

Master Geek

#483366 20-Jun-2011 19:56

Thanks for the feedback Tony.

I blame Yahoo :)

da5id

550 posts

Ultimate Geek
Inactive user

#487196 28-Jun-2011 22:56

I'm having issues with it today for the first time. It's coming up with an error saying xtra email won't load, and something about error number:15

I just have to reload when it happens, but it hasn't happened before today.

jim.cox

224 posts

Master Geek

#487243 29-Jun-2011 08:46

da5id: I'm having issues with it today for the first time. It's coming up with an error saying xtra email won't load, and something about error number:15

I'm getting the same thing - a lot

Trying again later works for me...

=mjc=
.