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Forums › Spark New Zealand › Anyone experiencing problem with their Xtra email?


248 posts

Master Geek
+1 received by user: 1


Topic # 84995 10-Jun-2011 20:46
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My Yahoo! Xtra email got _upgraded_ a little while ago.
The upgrade process was successful, and I could login and receive emails via POP3, etc.

Since the beginning of June, it stopped working.
It's almost as if the email account got reset.
When I tried to login to Yahoo! Xtra, I get stuck in an infinite loop (successful login, user name shown, but back to login screen though)
When I click on the user name directly, I eventually get to email, but get stuck on the Terms of Service acceptance screen...

Very frustrating...

Anyone has any idea? :)

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248 posts

Master Geek
+1 received by user: 1


  Reply # 479985 11-Jun-2011 09:46
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The problem has mysteriously went away overnight...

I don't suppose my tweets to @TelecomNZ helped? :)

Anyway, thanks to whoever at Telecom got this sorted.

12575 posts

Uber Geek
+1 received by user: 2235

Trusted

  Reply # 479999 11-Jun-2011 10:34
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Hi technicaljoe

I have resolved a handful of such issues over the last year, maybe 3 or 4. I logged into that same process the custoner had the issue with, on my work PC and it all went fine, so I take that as a probable internet temp file issue on the users PC. Glad it is all sorted for you.

Cheers
Tony
Telecom



248 posts

Master Geek
+1 received by user: 1


  Reply # 483366 20-Jun-2011 19:56
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Thanks for the feedback Tony.

I blame Yahoo :)

490 posts

Ultimate Geek
+1 received by user: 49


  Reply # 487196 28-Jun-2011 22:56
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I'm having issues with it today for the first time. It's coming up with an error saying xtra email won't load, and something about error number:15

I just have to reload when it happens, but it hasn't happened before today.

195 posts

Master Geek
+1 received by user: 10


  Reply # 487243 29-Jun-2011 08:46
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da5id: I'm having issues with it today for the first time. It's coming up with an error saying xtra email won't load, and something about error number:15


I'm getting the same thing - a lot

Trying again later works for me...

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