for some weeks Telecom has remoddeled it's xtramail site to allow users more mailbox space and a different interface.
I wonder how many people it has affected, I am a travelling sales rep and depended on this site to save store and return emails and documents. Whats the problem ? Seems that fora small number of users it doeent work, it kicks you out after 30 secs and wont let you back in, in short it's impossible to use. I have spent nearly 3 hours talking to the xtra helpdesk about the issue, depending on who you talk to the problem either dosent exist, doers exist but we cant find a solution, does exist and were not going to fix it, 0r of course, have you tried rebooting your computer.
I have used different browsers, security programs, cookies etc, nothing works.
But here is my question -
1) Why did they not test it (properly) before implementing it
2) Why is their call ctr in denial mode when the problem is 3 weeks old
3) why arn't they teling their users about it on the front end of the IVR ?