OZ Mobiles not receiving text messages from Telecom mobiles

Forums › Spark New Zealand (including Skinny and BigPipe) › OZ Mobiles not receiving text messages from Telecom mobiles

brendonoco

2 posts

Wannabe Geek

#87365 27-Jul-2011 11:29

Anyone else aware of Australian mobiles not receiving txt messages from Telecom XT mobiles since July 23rd?
Telecom says it is not them, despite Vodafone Txt messages getting through, and Telstra Australia says it is not them as Vodafone NZ txt msgs are getting through.
Of course Telecom help desk in Manilla says as long as it has left the phone then it is not their fault and would not escalate the problem. Heck not much point trying to find out if you might have a problem is there Telecom.

Oblivian

7345 posts

Uber Geek
+1 received by user: 2117

ID Verified

#498426 27-Jul-2011 11:50

Most common cause is incorrect prefixing for SMS addressing.

Vodafone tend to automatically append international prefixes - putting the + in the dialstring if you use 00..... XT may not be.

Make sure you adjust your contacts in your book to use full international strings for txt +61... and not just 0061 and see how it goes.

It doesn't matter to the network really, I even do it for some local numbers, the routing works out the charges etc.

riahon

946 posts

Ultimate Geek
+1 received by user: 90

#498430 27-Jul-2011 11:54

I have just come back from there. I used a local Optus prepaid sim and was constantly receiving texts from both Telecom and Vodafone customers. Since back I have text back to family over there without issue.

brendonoco

2 posts

Wannabe Geek

#498431 27-Jul-2011 11:55

Good point about the international prefix.
It is not applicable in this case as the Telecom mobile sent dozens of txt messages for several weeks up to the 23 rd jul, so it is a fault that has developed, not a problem with the format.

joff_nz

446 posts

Ultimate Geek
+1 received by user: 43

#498672 27-Jul-2011 20:22

Check the format anyway to rule it out?

Maybe there was something that was picking up the slack which is not in place anymore?

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#498676 27-Jul-2011 20:26

Vodafone and Telecom SMS would take different routes

John