Unable to access account details on Your Telecom

Forums › Spark New Zealand (including Skinny and BigPipe) › Unable to access account details on Your Telecom

Technofreak

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#87777 6-Aug-2011 21:57

I'm not sure if the problem is at my end or at Telecom's end.

I haven't used it for a while but I've tried twice today to check the usage on my XT account from my phone, and both times have got a message that Your Telecom isn't available.

The message goes "You tried to access the address http://yahoo.tm.co.nz/yourtelecom. which is currently unavailable. Please make sure......web address is correctly spelled....Make sure your Internet connection is active....."

I'm accessing Your telecom from the Your Telecom link on the m.yahoo webpage. I can access my xtra web mail OK from here and the news items etc, but not Your Telecom.

Yes, I am using the "Telecom Content" WAP services connection and not WiFi, just as I have done in the past to get access to "Your Telecom".

Has something changed or is it just off the air?

Thanks

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l43a2

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#502840 6-Aug-2011 21:58

try http://m.telecom.co.nz/yourtelecom

Technofreak

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#502841 6-Aug-2011 22:03

I'll give that a try.

Shouldn't it just work directly off the link on the Telecom/Yahoo page? It's a real pain if it doesn't.

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Technofreak

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#502843 6-Aug-2011 22:12

No that didn't work either :(

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l43a2

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#502846 6-Aug-2011 22:32

er... what error did that bring up ?

Technofreak

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#502847 6-Aug-2011 22:46

Basically the same message as before saying page not available

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akia

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#503191 8-Aug-2011 08:24

Technofreak: Basically the same message as before saying page not available

Does it have anymore details about the error or just page not available? When visiting Your Telecom there are three scenarios:

- You should get Your Telecom automatically without logging in (On 3G only)
- You should get a login page to log into Your Telecom (If you're on WiFi)
- You should get a Your Telecom error (Your Telecom header at the top)

If you're getting none of these can you let me know if you can surf to other websites on your device?

Technofreak

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#503210 8-Aug-2011 09:24

Hi Amber,

I have an unbranded Nokia 5800 as Telecom never carried this model. Therefore there is no TWorld option on the phone.

To access TWorld I have the Yahoo!/telecom page bookmarked on my browser (Opera) and access MyTelecom from the TWorld section on the Yahoo!/telecom homepage, (using the Mobile view option). Providing I used the WAP services option (as opposed to WiFi or Telecom Data) when connecting I was always able to use MyTelecom to check my usage.

I haven't been in to check for a while but for the last three days when I use this method to access MyTelecom I get this browser error.

"HTTP gateway timed out. You tried to access the address
http://m.yahoo.com/rs/followed by a whole string of numbers and letters
which is unavailable. Please check URL ......etc. Make sure your internet connect is active..... etc"

I am able to access my Xtra webmail from the Yahoo!/telecom homepage and all other sites I want to access so there is no issue with the connection.

P.S. at the bottom of the Yahoo!telecom homepage it shows me as logged in so it knows who I am.

Sony Xperia XA2 running Sailfish OS. https://sailfishos.org The true independent open source mobile OS
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andyb

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Spark NZ

#503432 8-Aug-2011 16:39

try via the device's standard browser ie not Opera - using m.telecom.co.nz/yourtelecom.
Using the Opera brwoser may not be passing all the required info, and source ip address through.

andyb

akia

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#503439 8-Aug-2011 16:46

andyb is one of our Telecom team. If you're able to test with the standard browser and let us know whether it works correctly or not?

Technofreak

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#503464 8-Aug-2011 17:41

andyb: try via the device's standard browser ie not Opera - using m.telecom.co.nz/yourtelecom.
Using the Opera brwoser may not be passing all the required info, and source ip address through.

Hi Andy,

Thanks for getting back to me. I tried that and it worked from the standard browser. The puzzling thing is that I've always accessed it from Opera using the same version of Opera that I currently have and never had a problem before. What has changed? :(

As I mentioned before, when I go the the Yahoo!/telecom page it shows me as being logged in and I have no problem accessing my emails.

At least I have a way of checking but it would be nice to be able to do it via Opera.

Thanks for your help.

Sony Xperia XA2 running Sailfish OS. https://sailfishos.org The true independent open source mobile OS
Samsung Galaxy Tab S6
Dell Inspiron 14z i5

akia

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#503659 9-Aug-2011 08:07

Technofreak:Hi Andy,

Thanks for getting back to me. I tried that and it worked from the standard browser. The puzzling thing is that I've always accessed it from Opera using the same version of Opera that I currently have and never had a problem before. What has changed? :(

As I mentioned before, when I go the the Yahoo!/telecom page it shows me as being logged in and I have no problem accessing my emails.

At least I have a way of checking but it would be nice to be able to do it via Opera.

Thanks for your help.

Unfortunately we cannot guarantee access to Your Telecom from non standard browsers such as Opera as these browsers can proxy traffic outside of the XT network before being routed to the Your Telecom infrastructure.