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311 posts

Ultimate Geek
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Topic # 87814 8-Aug-2011 09:19
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Hi,

I have the following dilemma:

I have two prepaid phone numbers (actual numbers have been changed for simplicity):

1. 0277777777 with $200 worth of credit - currently on Telecom
2. 021111111 with a few dollars - currently on Vodafone

I want to keep the 02111111 number but move it to Telecom. That's not a problem but Telecom advised that I will lose the $200 credit I currently have on the 027 number.

Is there a way (unofficial is fine by me) in which I can port my 021 number to Telecom and keep the $200 credit?

Thanks.

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  Reply # 503211 8-Aug-2011 09:26
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I can't see why they would tell you you will loose the credit unless you are cancelling the 027 number first.

If you port the 021 then it is independent on of the other number.

I would have thought that then there must be some way they could move the credit over, but maybe they can't because it is prepaid - maybe you need to get the number on account to move it?

If that is the case, get the 027 made an on account (post paid) rather than prepaid - then the credit is on the account, not that number; port the 021 to the same telcom account and then cancel the 027 number off that account.  Then see if you can get the 021 made prepay... this may be the fly in the ointment...

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  Reply # 503213 8-Aug-2011 09:30
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keewee01: Then see if you can get the 021 made prepay... this may be the fly in the ointment...

You can definitely do that; I've done it myself.

Edit: I should read properly. I didn't have an account credit at the time so I don't know what will happen there.

 
 
 
 




311 posts

Ultimate Geek
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  Reply # 503214 8-Aug-2011 09:32
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Thanks for your answers. They advised that they need to cancel the 027 number in order to port the 021, hence the credit lost.

The on account "tweak" might work but I think that all the charges going to account and back to prepay will add close to $100 and it may not worth it. Or am I mistaken?

Thanks.

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  Reply # 503220 8-Aug-2011 09:41
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Why do they have to cancel the 027 before they can port the 021!? That's just crazy - they are independent of one another. Unless there is something else in the mix that we need to know?

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Master Geek

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  Reply # 503239 8-Aug-2011 10:36
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tcpdump: Hi,

I have the following dilemma:

I have two prepaid phone numbers (actual numbers have been changed for simplicity):

1. 0277777777 with $200 worth of credit - currently on Telecom
2. 021111111 with a few dollars - currently on Vodafone

I want to keep the 02111111 number but move it to Telecom. That's not a problem but Telecom advised that I will lose the $200 credit I currently have on the 027 number.

Is there a way (unofficial is fine by me) in which I can port my 021 number to Telecom and keep the $200 credit?

Thanks.


Hi There,

Please port the number as per usual process (popping into a Telecom Store is usually best). If you go into the store and ask them to make sure the credit is move across they can, only when the port is complete.

If you have any issues with this feel free to PM me.
Regards,

Joe



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Ultimate Geek
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  Reply # 503248 8-Aug-2011 11:13
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Hi Joe,

Thanks for your reply. Have done just that last week on the Queen St store and they advised as per first post. I have double checked to see if they understood my request (as probably they have a lot of people wanting to keep their Voda credit) and she confirmed that the Telecom credit will be lost as it is tied to the 027 number.

Thanks again.

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Master Geek

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  Reply # 503250 8-Aug-2011 11:15
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tcpdump: Hi Joe,

Thanks for your reply. Have done just that last week on the Queen St store and they advised as per first post. I have double checked to see if they understood my request (as probably they have a lot of people wanting to keep their Voda credit) and she confirmed that the Telecom credit will be lost as it is tied to the 027 number.

Thanks again.



Will PM you now.

Regards,

Joe

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