Windows7 update affecting Telecom t stick?

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heurisko

8 posts

Wannabe Geek

#88530 17-Aug-2011 17:49

Hi All,

We're experiencing a problem with a telecom t stick after completing a regular windows 7 update. The t stick was working fine before the update and works fine in a Vista laptop. Is this a known issue and is there a work around? Talking to Telecom business people hasn't helped.

Thanks,
Pete

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BDFL - Memuneh
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#508137 17-Aug-2011 17:52

Do you know which update exactly caused it?

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johnr

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#508162 17-Aug-2011 18:32

what is actually happening?

heurisko

8 posts

Wannabe Geek

#508165 17-Aug-2011 18:42

Yes it was the update that came through on Monday (15th Aug). When the t stick is plugged in the red light comes on then the blue light, Telecom connection manager is launched, it says its initialising then that text greys out and nothing else happens.

heurisko

8 posts

Wannabe Geek

#508167 17-Aug-2011 18:44

(see reply to last qn) when the t stick is plugged in telecom connection manager is launched, and initialising starts, then nothing.

freitasm

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#508176 17-Aug-2011 19:03

Look at update history to tell which updates were installed - KB numbers please.

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billgates

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#508177 17-Aug-2011 19:05

Have you tried another t-stick or tried the t-stick in another laptop to make sure the t-stick is not actually faulty?

Do whatever you want to do man.

cisconz

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#508208 17-Aug-2011 20:26

I had a similar thing with my WWAN module. it would connect but not pass data. I am unsure if it was an HP or Win7 update however. And I have since rebuilt my pc (for other reasons)

Hmmmm

heurisko

8 posts

Wannabe Geek

#508213 17-Aug-2011 20:38

There were 13 updates on the 14th of August - here are the KB numbers:
2556532
2559049
2539636
2563894
2487367
982726
2567680
890830
2539635
2562937
2536276
2560656
2563227

We've tried the t stick in a Vista laptop and in another Windows 7 machine which has not had the recent updates and it works fine.

Cheers,
Pete

billgates

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#508214 17-Aug-2011 20:41

Before uninstalling the above listed updates, try and download the new software for the t-stick from sierra wireless or zte's website. If the stick still does not works, then uninstall the updates, make the stick work and one by one start installing updates to find the culprit.

Do whatever you want to do man.

heurisko

8 posts

Wannabe Geek

#508274 17-Aug-2011 22:17

Hey thanks for the advice. We'll give that a go.
Cheers,
Pete

heurisko

8 posts

Wannabe Geek

#508276 17-Aug-2011 22:29

One more question. By 'new software' do you mean the Windows 7 Driver Tool or the Connection Manager (PC Software).

Thanks,
Pete

billgates

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#508290 17-Aug-2011 23:05

Connection manager. If there is new driver also available for the model of your stick then go ahead and install that as well.

Do whatever you want to do man.

heurisko

8 posts

Wannabe Geek

#508300 17-Aug-2011 23:54

Thanks

GH33

65 posts

Master Geek

#508309 18-Aug-2011 01:16

Uninstalling/ reinstalling telecom connection manager should resolve it.

heurisko

8 posts

Wannabe Geek

#508376 18-Aug-2011 10:01

Thanks to those who offered advice on this one. All sorted. I removed the 15 August Windows7 updates, and reinstalled the Connection manager. Sweet.
Pete

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