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31 posts

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Topic # 88763 23-Aug-2011 13:18
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Hi 

We on Telecom Broadband and Land line package. We were given Thomson 7E9D0C router.

We have 3 PC's in home network, 2 Toshiba laptops with Windows Vista, one Lenovo laptop with Windows XP.  

When we start our laptops in the morning, the wireless would show "limited connectivity", ie local only, no internet. We would have to restart the router every morning for full wireless functions (local and internet).

We have tried giving the laptops static IP addresses, but no use. We had tried the auto repair options on the Network and Sharing Centre. That did not work. 

The Telecom router takes ages to restart every morning. It is tedious we have to do this.

What else can we do?

I have emailed Telecom tech team but no replies.

Hope someone can help.

thanks

Slowcoach 

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258 posts

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  Reply # 510594 23-Aug-2011 13:33
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I am going to throw a cat amongst the pigeons and say this is "normal" behaviour for a cheap router - I say this tongue in cheek of course....

anyway... here is a cheap solve for you unless you want to return the router and hope for a better one --- go to countdown / foodtown etc... buy cheap single socket timer set it to stay on all day and click off for 30 minutes at say 4am ..... problem solved...


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  Reply # 510645 23-Aug-2011 14:41
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slowcoach:

We were given Thomson 7E9D0C router.

When we start our laptops in the morning, the wireless would show "limited connectivity", ie local only, no internet. We would have to restart the router every morning for full wireless functions (local and internet).



Is it a Thomson TG585? Never heard of a model called "7E9D0C" and can't find anything about a model # called that with a google search.
  
Assuming it's a Thomson TG585, these have gained a bad reputation for being problematic/flaky.  

If someone from Telecom does read this please update the firmware shipping with these!!!! Thomson fixed many of the bugs in later releases. Some tech savvy users have even resorted to flashing BT/UK firmware to get around wireless and NAT problems with these devices.

Anyway, what email address did you use to email them?  I've had good results using their contact us form in the past:  http://telecom.custhelp.com/app/ask

I would contact them via that form ^ and see what they say, usually you get a reply within 24-48hrs.  Otherwise ring the help desk and complain.

You should be able to get them to agree to send out a replacement.

If you still have the same problem with the replacement I would just cut your loses and spend the $99 to get a TP Link TD-W8960N
http://www.computerlounge.co.nz/components/componentview.asp?partid=12370


 
 
 
 


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  Reply # 510921 24-Aug-2011 00:23
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Try changing "Web Browsing Interception" to "Automatic".



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Geek


  Reply # 511116 24-Aug-2011 11:50
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Thanks a lot for all your suggestions, guys, much appreciated :-)

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Master Geek


  Reply # 511551 25-Aug-2011 01:09
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I would imagine that the "Thomson 7E9D0C" the OP is mentioning will be the SSID.

The problem could possibly be wireless interference and trying a manually selected channel of 1, 6 or 11 might resolve the issue.

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  Reply # 511552 25-Aug-2011 01:17
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Oldhat: I would imagine that the "Thomson 7E9D0C" the OP is mentioning will be the SSID.

The problem could possibly be wireless interference and trying a manually selected channel of 1, 6 or 11 might resolve the issue.

If it was interference then restarting would not magically make the interference go away. 

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Master Geek


  Reply # 511646 25-Aug-2011 09:38
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codyc1515:
Oldhat: I would imagine that the "Thomson 7E9D0C" the OP is mentioning will be the SSID.

The problem could possibly be wireless interference and trying a manually selected channel of 1, 6 or 11 might resolve the issue.

If it was interference then restarting would not magically make the interference go away. 


The Thomson routers have wireless channel selection on automatic by default, so a restart could easily mean that the device would use a different channel. 

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  Reply # 511797 25-Aug-2011 12:54
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It's possible by not likely imo.

A simple check for a wireless congestion would be to run http://www.metageek.net/products/inssider/ on one of the PC's with a wireless card (start scan button is near the top right)

Then look at the 2.4ghz tab and see how many other nearby AP's are on the same channel.




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  Reply # 511865 25-Aug-2011 14:09
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Oldhat:
codyc1515:
Oldhat: I would imagine that the "Thomson 7E9D0C" the OP is mentioning will be the SSID.

The problem could possibly be wireless interference and trying a manually selected channel of 1, 6 or 11 might resolve the issue.

If it was interference then restarting would not magically make the interference go away. 


The Thomson routers have wireless channel selection on automatic by default, so a restart could easily mean that the device would use a different channel. 

Possible, but unlikely.



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Geek


Reply # 944042 2-Dec-2013 12:29
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Hi Guys

Thanks for all your discussions / help on this.

We did buy the timer switch as a temporary fix.

Now we are with Vodafone and their new router is working fine.

Even with my (5 years) old Toshiba. Internet connection every time I start, everyday.

slowcoach

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  Reply # 944043 2-Dec-2013 12:31
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We had a similar problem. In the end, we asked Telecom to replace the router and it fixed the problem.

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  Reply # 944086 2-Dec-2013 13:28
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If you have a Thompson 585 then it could very well be the problem that it's a dodgy router.

The Technicolor 582N's are much better.

If you send me an email "pl at telecom.co.nz" with your home phone number and account number I will see what can be done.



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Geek


  Reply # 944253 2-Dec-2013 17:04
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just for the record, it was a Thomson TG585 v8.

should have change it ages ago!

the Vodafone router is SerComm Home Gateway SHG1500, seems to be working OK.

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  Reply # 944271 2-Dec-2013 17:51
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plambrechtsen: 

The Technicolor 582N's are much better.



Tui billboard right there.






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  Reply # 944272 2-Dec-2013 17:52
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slowcoach:

We did buy the timer switch as a temporary fix.



Wow the original post was from 2 years ago, did you use a timer reset the whole time?

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