Yahoo!Mail moving items to Trash after Send/Receive

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lcell

5 posts

Wannabe Geek

Topic # 89188 27-Aug-2011 17:31

Since Wed 23rd August I've noticed that Yahoo!Mail is moving items from my Inbox to my Trash folder once the account has been pop'd.

Mail client is Outlook2003 and has been working without issues. I logged on to Webmail this morning and saw 106 mails in the Trash folder. I recognised these emails as ones I had already received in Outlook since Wednesday - so Send/Receive is working and all emails have been received, no problems with missing emails.

Is seems that instead of the emails which have been sent to Outlook being deleted permanently from the server (as configured in Outlook), they are movied to the Trash folder on the server instead.

I moved 10 emails from Trash back to Inbox in Webmail, did a send/received in Outlook and these 10 emails were sent successfully to my Outlook Inbox. Back in Webmail, these same 10 emails were back in the Trash folder.

My Webail Inbox is empty and I have checked that I am receiving all emails.

I have another 3 accounts with Yahoo!Mail and they all do the same.

I've never seen this before - any ideas as to why this is happening?

Thanks

lcell

5 posts

Wannabe Geek

Reply # 513384 29-Aug-2011 11:57

Update on the issue.

Contacted Telecom who have confirmed that this is a new 'feature' of their upgraded Webmail platform.

Evidently, users who log on to their Webmail accounts are confused that their email messages which are in their email client's inbox are not also in Webmail (not understanding POP3).

Telecom/Yahoo have decided that after a Send/receive, to move Webmail inbox messages to Trash instead of deleting them off the server so users can still have access to these sync'd emails.

The technician I spoke to could not confirm for how long these messages would stay in the Trash (my experience is 3-4 days). Users cannot de-select this option as it is set for all users and not on individual mailboxes.

qraider

374 posts

Ultimate Geek
+1 received by user: 10

Reply # 513551 29-Aug-2011 17:08

Bizzare ... I've not heard of that before & it's not happening on any of my Yahoo!Xtra accounts ...

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John2010

532 posts

Ultimate Geek
+1 received by user: 28

Reply # 516145 3-Sep-2011 14:17

It is a long time since I have used MSOutlook 2003 but I am pretty sure it is the same as 2007 in this in which case have you navigated through Tools>Account Settings>Change... ; select your xtra account and select More Settings>Advanced Tab where there is a checkbox option to have mail remain on the server and that for the number of days you nominate.?

lcell

5 posts

Wannabe Geek

Reply # 516151 3-Sep-2011 14:23

This option leaves items in the Inbox on Webmail and does not move them to Trash. I've also checked my Outlook and this is not selected.

John2010

532 posts

Ultimate Geek
+1 received by user: 28

Reply # 516167 3-Sep-2011 15:53

lcell: This option leaves items in the Inbox on Webmail and does not move them to Trash. I've also checked my Outlook and this is not selected.

That is what you wanted, the mail left in theInbox and not moved to Trash, is it not? So you should check the checkbox. Or have I misunderstood something?

lcell

5 posts

Wannabe Geek

Reply # 516220 3-Sep-2011 19:23

You have misunderstood.

John2010

532 posts

Ultimate Geek
+1 received by user: 28

Reply # 516676 5-Sep-2011 09:11

Well I interpreted your need from your question as that you did not want the mail to go from the inbox to trash on the server after you had popped them.

So, if you want that to happen then just leave it as it is.

If you don't want it to happen setup MSOutlook as I said.

Don't think there are any other ways to interpret your question but if there are tell us as it can be sorted.

Ragnor

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Reply # 516736 5-Sep-2011 10:47

My advice would be to register a domain (~$20/year for .co.nz), setup Google Apps Standard (free) and use IMAP from just about any email client you like.

Using ISP provided email means it's harder to switch ISP if/when you want to and Telecom/Yahoo's system sucks!

John2010

532 posts

Ultimate Geek
+1 received by user: 28

Reply # 516870 5-Sep-2011 14:32

John2010:
Don't think there are any other ways to interpret your question but if there are tell us as it can be sorted.

Am wondering if you want mail to be deleted from your Inbox but NOT going to the Trash folder.

Not something I would normally have thought of as being someone's problem as deleted mail doesn't stay in the Trash folder long; it is periodically automatically cleared out and disappears forever.

k1w1k1d

445 posts

Ultimate Geek
+1 received by user: 137

Reply # 519492 11-Sep-2011 10:52

I use Mailwasher to preview Xtra emails, and transfer the ones I want to Thunderbird.
When I log into Xtra webmail I see all the emails deleted from both these programs.

Looks like the only way to actually delete an email is to do it through webmail.
Don't know how long they stay in trash before they are actually finally disposed off.

davisg

71 posts

Master Geek
+1 received by user: 18

Reply # 519737 12-Sep-2011 00:18

OK, this is what is happening to me and it is a pain. I wonder if this is what lcell (first poster) is up against...

1. I have my home PC with Outlook which is set to delete messages from server.

2. During the day I use my iPad and my Galaxy IIS, both with the Email clients set to Never delete messages from server (and I double-checked they are still set that way).

3. I want to be able to collect all messgaes on iPad and smartphone but have them stay on the server (Yahoo) Inbox until I POP it from Outlook, at which point they get deleted off the server.

It used to work like that perfectly. But just now it seems whenever any device POP's Yahooxtra, the messages get shifted to the Trash and become inaccessible to the other devices.

Something is set up wrongly but I don't know what...

Ragnor

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Reply # 519846 12-Sep-2011 11:14

Ideally instead of trying to make POP work like IMAP (which it wasn't really designed to do) you would just use IMAP to access your email from your devices.

I guess the problem for you is that Outlook is so bad/terrible at IMAP?

drquack32

121 posts

Master Geek
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Reply # 520058 12-Sep-2011 16:31

I too have noticed this.

Download the emails with Outlook and notice that rather than removing them from the server (checking in the web interface) they get moved to trash.

Not an Outlook setting I can assure you. It's a change with Yahoo/Xtra/Telecom.

davisg

71 posts

Master Geek
+1 received by user: 18

Reply # 520245 12-Sep-2011 23:14

Well I have sort-of resolved my specific issue, not quite sure how.
I went into Yahoo mail and deleted every single filter I had set up (many of which diverted SPAM to Trash) in case one of those had gone rogue. I also went into Gmail (posts elsewhere suggest this issue may be related to it trying to sync) and turned everything off that I could find.

And once again today I have been receiving Email on my portable devices. Which means the messages have no longer been sent to trash until after I POP the account from my Outlook.

But yes, as noted above Yahoo can't do IMAP. And it would be great to have the flexibility that would introduce.

Ragnor

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Reply # 520334 13-Sep-2011 10:02

Sounds like you'd be best off connecting all your devices to your gmail account and configuring gmail to pull all the mail from xtra/yahoo.