How to call 120 faults from Skype | I have net but no phone service. Any clues?

Forums › Spark New Zealand (including Skinny and BigPipe) › How to call 120 faults from Skype | I have net but no phone service. Any clues?

gzt

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#89658 6-Sep-2011 21:32

There is a fault on my Telecom homeline. I have internet service but no phone service.

Is there a way to call 120 faults from Skype?

Telecom were notified of the fault earlier today. They said it was a line fault and they will need to visit. Getting home and finding the net works, I'm not sure about this diagnosis. The phone line is completely dead but the net works ok. Speed is down, but more than adequate for Skype voice calls. With other line faults I have experienced the net is the first to suffer, so I am not sure the diagnosis is correct.

Any guesses to the nature of the fault?

sbiddle

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#517786 6-Sep-2011 21:35

You can't call 120 from Skype as it's not a NZ based phone service.

DSL is typically more resiliant that voice since it can work over a single wire with no return path whereas voice can't.

gzt

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#517789 6-Sep-2011 21:39

Maybe someone knows another Telecom number I could call where they can transfer me to 120..

l43a2

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#517791 6-Sep-2011 21:42

gzt: Maybe someone knows another Telecom number I could call where they can transfer me to 120..

try this from skype.. of cause you will need credit

64 03 374 0253

gzt

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#517792 6-Sep-2011 21:43

sbiddle: DSL is typically more resiliant that voice since it can work over a single wire with no return path whereas voice can't.

O.k. Most cable faults I have had here have killed DSL but left the phone working. Maybe those were ground faults (?) and this one is open circuit.

gzt

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#517801 6-Sep-2011 21:51

l43a2: try this from skype.. of cause you will need credit 64 03 374 0253

Nearly there. Goes to the contact center (123) which is closed. It gives me a voice recognition option to request "report a fault" but the voice recognition fails, probably due to call quality, so it ignores me. It does not give any keypad options, but I'll give those a go anyway on the next try.

richms

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#517808 6-Sep-2011 22:01

can you do 0800 000 000?

Richard rich.ms

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gzt

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#517818 6-Sep-2011 22:13

richms: can you do 0800 000 000?

Telecom automated response "number has changed or is no longer obtainable"

sbiddle

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#517821 6-Sep-2011 22:16

gzt:
richms: can you do 0800 000 000?

Telecom automated response "number has changed or is no longer obtainable"

0800 doesn't work from Skype either. It did for a year or so a couple of years ago but they apparently then switched to foreign interconnects again.

gzt

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#517830 6-Sep-2011 22:31

l43a2: try this from skype.. of cause you will need credit 64 03 374 0253

gzt: Nearly there. Goes to the contact center (123) which is closed. It gives me a voice recognition option to request "report a fault" but the voice recognition fails, probably due to call quality, so it ignores me. It does not give any keypad options, but I'll give those a go anyway on the next try.

Got through. It understood "faults" ok (but I think keypad #2 would have worked as well). Now I can call if I need to change the tech arrival window tomorrow. Thanks l43a2